Practical Tactics for a High-Quality Project Culture
Project resources do not always know how to manage quality well. Without a focus on quality, project teams can become more reactive rather than proactive—and fall into bad habits. You can support quality by using tactics that keep project resources focusing on activities associated with high-quality results.
Tactic 1: Sell the benefits of managing quality. Part of your introduction to the topic of quality should be listing its benefits. Use the examples below, or use those that will resonate more with your team:
- Fewer unpleasant surprises when deliverables (inputs) are received from another team
- Completing needed work faster using fewer hours
- Less rework
- Fewer delays in schedule
- Better working relationships between teams
- Completing the project on time
- Fewer issues and escalations
Once you have discussed the benefits, get your team to think about techniques IT can use to get those benefits. You can make these topics part of one main quality-themed meeting, talk quality topics over time in separate meetings, or a combination of both. Use the next three practical tactics in your discussions.
Tactic 2: Focus on exit criteria. The concept of “exit criteria” is very helpful for focusing attention on the important parts of the deliverables to complete. Exit criteria are characteristics associated with being fully “done”
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