Project Management

2018 PMO of the Year Finalist: Triglav Group’s PMO helps the insurance company transform

Sarah Fister Gale, and PM Network


Established: 2008

Size: Seven full-time employees

PMO budget: US$10 million

Average project value: US$300,000

Like any organization in a legacy industry, insurance companies have to meet digital disruption head-on to stay competitive. For Triglav Group, that means balancing growth and change amid industry consolidation and the company’s need to interact with its customers across southeast Europe. So in 2013, as it undertook a customer-focused digital transformation, Triglav elevated its decade-old project management office (PMO), giving it a direct link to the C-suite and the board of directors.

Such access to executive-sponsor support helped the PMO reallocate resources as needed—and gave project managers the authority to influence employee mindsets and make tough calls. While large-scale digitization projects had failed in the past, the more empowered PMO helped develop and reinforce a standardized process for new initiatives to replace outdated systems—while still meeting strict legal requirements. Along with overseeing all of the major projects in the organization, the PMO is an active member of the project portfolio steering committee, which selects strategic projects for the company’s one- and four-year strategic roadmaps.

"We need to be stable, we need to be safe, we need to be long-term …

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