Project Management

The Scribe Approach

Dileep is Founder/CEO of Mondrian Consulting. Mondrian provides technology and data analytics project management services.

“Did you write that down, scribe?”

Over the last year, I had the opportunity to support the reorganized work order management team of a large municipal facilities division. The work order management team is responsible for reviewing all maintenance work requests and approvals, and assigning work to teams for completion.

The challenge faced by this team was that the work order data was not trusted by the rest of the agency, especially when data reporting was needed by agency leaders. The lack of trust in the data came from instances of duplicate work orders, work order history not being updated in the system of record, or work orders being outside the agency’s responsibility.

As project manager for the newly rebooted team, I supported its natural drive for a culture emphasizing work order data integrity. A key ingredient for the project’s success was approaching the transformation project through the role of a “scribe.”

The new work order team formed with a startup mentality. Subject matter experts with deep experience and credibility were identified from across multiple work teams. As a lucky benefit, the technology admin team was physically seated near the work management team. This accelerated the logical synergy underlying the work order management system: The work order team’s data needs created the business requirements…

Please log in or sign up below to read the rest of the article.


Continue reading...

Log In
Sign Up

"Impartial observers from other planets would consider ours an utterly bizarre enclave if it were populated by birds, defined as flying animals, that nevertheless rarely or never actually flew. They would also be perplexed if they encountered in our seas, lakes, rivers and ponds, creatures defined as swimmers that never did any swimming. But they would be even more surprised to encounter a species defined as a thinking animal if, in fact, the creature very rarely indulged in actual thinking."

- Steve Allen



Vendor Events

See all Vendor Events