Project Management

Change Management: 6 Simple Steps to Get Started

Kenya Chapter

Stephanie is a project process specialist, trainer and mentor. She is the Lead Consultant at Jaeger Consultants Ltd in Nairobi. Stephanie specializes in the human aspect of project management and leadership, and encourages discussion and feedback. She also writes regular blogs on

When my career was moved into project management—yes, I mean “was moved”—I had literally no say in it. I was suddenly tasked with developing project management processes and setting up a project management office (PMO), and I knew little about the profession myself.

I knew I could not change everything at once, but I also knew I needed to change something quickly. The company evolved around client projects, and since as the customer relations manager I had been dealing with client complaints and issues, I had already seen that many projects had major issues.

Looking at the main data infrastructure project that I had been asked to “sort out,” I realized there was a major scope change somewhere through the project—and very little documentation around it (apart from some unspecific emails).

I decided to start by documenting scope. This would also help me understand what the actual scope was. Coming from the medical field, I knew the importance of good documentation, so I planned to utilize this for the projects.

Later, when I actually participated in PMP® training and was introduced to formal project management and the standards, I realized what I had done out of a gut feeling was a great starting point to introduce PM processes.

I have encountered many young project managers starting out in their new career in a similar…

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