Project Management

Problem Solving: Using Visualization

Southern Alberta Chapter

Mike Griffiths is a consultant and trainer who help organizations improve performance through shared leadership, agility and (un)common sense. He maintains the blog LeadingAnswers.com.

Some people say we cannot manage what we cannot measure. I say we cannot solve what we cannot see, or at least visualize somehow.

Projects are problem-solving exercises. The entire project is one big problem. We might be building a new product; that's a problem to solve. Or we might be trying to create something well understood but within a challenging amount of time, to a tight budget, and demanding specification. Or we could be moving our organization forward through a change initiative. These are familiar project environments that are puzzles or problems to solve.

Then within this large problem environments, we have hundreds of everyday challenges to answer, too. "How are we going to manage without the installer today?" or "The pilot group has requested 400 changes, now what do we do?"

Once we see projects as puzzles with more puzzles within them, we realize the importance of practical problem solving.

Rarely do project managers have all the answers, or the best answers. So we need to share the problem and collaborate on developing a solution. This is why being able to visualize problems is so important.

Visualizing a problem helps us understand it ourselves and then gain consensus with others on it. It also allows us to determine if we are all seeing it in the same way. Drawing something also lays it out spatially, allowing …


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