Patient Care as a Project: Changing Landscape of Care Delivery Principles
Project delivery principles guide project managers to work toward a successful project outcome. Lean project principles harp on 3 “Cs”: coordination, collaboration and continuous improvement, along with elimination of waste and a focus on delivering the value desired by the end-user. In this article, I outline project delivery principles as they relate to patient care as a project.
Based on the involvement of the physician and the key care coordinators, healthcare projects are of two types (1):
- physician-patient centric
Physician-patient centric projects involve managing the patient and his/her ailment as a project. The outcome of patient care as a project is a subjective and objective cure (or control) of the ailment to restore the patient’s health to a level of optimal functioning.
Traditional healthcare delivery, by nature, is reactive. Patient seeks care only when they are suffering from symptoms caused by illness or injuries. In this model, the physician is by and large the sole decision-maker without an ideal/robust support of teams or technology in diagnosis and care.
Care follows a disease-centered and problem-driven plan, with inpatient care as the core business. Given that care delivery is largely siloed and riddled with redundancies in the system, healthcare experts agree that there needs to be
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