Project Management

Healthcare Resource Management During COVID-19

PMI Pearl City, Hyderabad Chapter

Dr. Deepa Bhide, PMP is a physician and currently an independent healthcare IT and project management consultant. She has a postgraduate degree in Pediatrics and Neonatology from the University of Health Sciences, India. Deepa is an advocate of using project management in healthcare and related domains. She has worked extensively in the confluence of clinical medicine, IT and project management domains with hands-on experience in managing projects from conception to closure.

The COVID-19 pandemic has posed an unprecedented and abstruse global challenge across all industries. With all eyes focused on saving lives and limiting spread of the virus, the healthcare industry is at center stage—and likely to be there for the foreseeable future.

Healthcare is a people-intensive industry. Its core operations rely on the efficacy of the clinical and allied workforce. While automation can take over many core operations of other industries, it cannot do so in healthcare. Its fundamental operation—communication with the healthcare provider and patient examination with related interpretation and creating a care plan—cannot be achieved with any form of automation.

Hence, talent management in healthcare is vital to improve workforce performance, engagement and retention, and ensure patient safety and satisfaction. Currently, the global healthcare workforce is fighting COVID-19. With accelerated research, an effective vaccine and medications are in the pipeline—but clearly are months away. Until that time, pressure on the industry and its workforce is mounting by the minute.

In this article, “healthcare workforce/workers” refers to those who provide health services (such as doctors, nurses, etc.) and those who support health-service providers (such as hospital managers, physician assistants, public health professionals, …

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