Project Management

Why You Need a Change Manager

Kenya Chapter

Stephanie is a project process specialist, trainer and mentor. She is the Lead Consultant at Jaeger Consultants Ltd in Nairobi. Stephanie specializes in the human aspect of project management and leadership, and encourages discussion and feedback. She also writes regular blogs on jaeger-consultants.com.

In the current age of digital disruption, we are all affected by things like the rise of artificial intelligence and IT development happening faster and faster. The only constant seems to be constant change.

The majority of those changes has to do with digital things. While this might make it easier for people in the IT profession to adapt, for other departments—and especially those working in remote branches of the organization—it is immensely difficult to keep up with the constant disruption.

The Scenario
Any major change brings about disruption, and all stakeholders need to go through the change process as described in the Change Curve originally developed by Elizabeth Kubler-Ross. But different people will need different times in the various stages. Only if you have gone through all stages can you really help others through them effectively.

When companies were introducing the use of computers, it caused major interruptions of work. I saw this clearly during the three times (in different companies) when I was involved in the introduction of computers for medical outpatient services. It was a painful process, with lots of resistance and fallbacks.

More recently, I was working with a banking client who, at any given time, had so many digital projects going on that it has become difficult to keep up with the continuous change. Mind you, it is not the …


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