Should you implement an application package? Will it meet your business objectives, deliver what you want, benefit your business and provide value in the process? Spell it out with this spreadsheet.
This document describes the processes and activities involved in providing maintenance and continuous support of software products and applications.
Are you doing usability testing on your application's user interface? Use this checklist to perform a thorough review on how easily users interpret, navigate and respond to the GUI.
This Interface Requirements document outlines application designs that impact application usability, which include are not limited to content presentation, application navigation and user assistance.
Because many systems are modular and large ERP application suites can contain hundreds of subsystems, the need exists to diagram system functionality at a detailed enough stakeholder level to understand impacts. Thus, a person assessing a system needs to identify all of the modules and all of the places where people are affected by the system. In other words, these are points where the direct and indirect stakeholders are touched by the system. Use this "Touch Point" template for help.
This document outlines the Business Scope, which is a description of the area of the business to be supported by the application package, including the specific business activities to be supported, the business objects to be managed and the organizations and sites to be supported.
This User Procedures Outline describes a set of procedures for how end-users should perform basic tasks using the application package.
Root cause analysis (RCA) is a logical process for discovering the underlying causes for variances. It can be applied for both single events and to identify patterns behind multiple issues over time. This webinar will present how to organize a RCA, such as who to involve, the process to follow, and how to document findings. Key tools for the analysis as well as the critical role of the project manager in establishing a learning environment will also be discussed.
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