What is Service Management?

Connect with Influencers

Bruce Harpham Editor & Author| ProjectManagementHacks.com Toronto, Ontario, Canada

Lenise Smith-Walters Md, United States

Mark Geres Director| PM by Design Canada, Inc. Cantley, Quebec, Canada

Owen Werner IT Service Manager| Vector Limited Auckland, New Zealand

david lipien Engagement Manager| Microsoft Naperville, Il, United States

Vijay Sankaran Director, Application Development| Ford Motor Company Ann Arbor, Mi, United States

Carlos Negroni Analista de Sistemas| Anglo American Chile Santiago, Rm, Chile

Joe Wynne Retired from Banking Charlotte, NC Area, United States

Andy Jordan President| Roffensian Consulting S.A. Cherry Grove, AB, Canada

Adv. Rohit Banerjee Advocate & Consultant| NA Mumbai, Maharashtra, India

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Change IT with ITIL

by Ian Whittingham, PMP December 17, 2007

Knowing when and how to engage with key groups in the release of your project deliverables is a crucial aspect to achieving project success. And this is where ITIL can be of most value to the project manager in the trenches: by providing insight and guidance on how to accomplish this important step.

Dissecting IT service management (ITSM) Model in Mid Size companies

from Project management via Transformational leadership and innovation posted by Alok Tapdiya on January 07, 2011

IT service management (ITSM) Model and its effectiveness: In today's Agile environment where clients needs and fast changing business environment keeps service delivery on top of th ...