Although the original focus of Six Sigma was on manufacturing, today it is widely accepted in both service and transactional processes. Successful Six Sigma projects lead to improved customer satisfaction, process predictability, and increased profits. This article examines the benefits of the Six Sigma approach, pros and cons of the Six Sigma strategy, and includes four critical steps for implementation.
In a typical software development project, gathering and managing requirements is a common process. But what about IT infrastructure projects? Do they have specific requirements beyond the architecture diagram? Here are five lessons learned from an infrastructure project that struggled with missed requirements.
Quality has to be one of the most elusive and vague concepts a person or organization can deal with. Perhaps this is because quality comes in many flavors and is so dependent upon its context. So how does IT develop a framework for quality if it is so indefinable?
We all want quality breakthroughs in project quality by combining project management with quality management and the book "Managing Project Quality" shows you how. Guiding you from project initiation through closure, the book provides a detailed stage-specific flowchart of activities correlated with appropriate tools to give you new power to meet customer expectations and institutionalize project quality.
The Standish Chaos Report, CIO Magazine survey, and multiple independent and professional reports indicate anywhere from 50 to 70 percent of projects fail to deliver the quality expected by the customer. The best processes; without methods, tools and techniques that transform tacit knowledge into explicit knowledge and fully engage all stakeholders; simply do not produce the value we are trusted to deliver. In this presentation we will present a framework consisting of Lean for Knowledge Work, Systems Thinking, Agile methods, Canvasses, and Serious Games; that when applied; greatly increase the value to the customer, reduce (or eliminate) failed projects, and instill trust in project management as a true business partner.
Join us for the first installment in a two-part series that will provide a broad overview of the main concepts, tools and processes of TQM as discussed in Readings in Total Quality Management, by Dr. Harry Ivan Costin, Associate Professor at the American Graduate School of Business. The readings are divided into eight sections and provide a broad overview of the main concepts, tools and processes of TQM. Stephen Townsend will facilitate a discussion for each topic with the first webinar focusing on concepts, tools and processes of TQM. The second webinar will discuss the implementation of TQM in projects or organizations
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We're going to have the best-educated American people in the world. - Dan Quayle |
