Can you trust vendors to be truthful?

With a lot of partner organisations, this trend of over-promising seems to stem from the competition in the market place. Say Vendor A over-promises a one person-day benefit to the contracting organisation. Vender B would up the game by two-person days benefit.

And then it's the arms race all over again until we hit the minimum viability margin for the vendors.

It's not an ideal scenario, but the point is that a lot of organisations are forced to over-promise given the state of competition.

We love the overselling sales person...not!

Kiron, yes in the "majority" of cases.

We need a fly on the wall.

Andrew agreed.

Kevin control and monitor is necessary, but for the dodgy vendor, there is almost no way to capture all their dishonesty other than the all-seeing eye.

Henry, trust is an interesting word. In one sense the insurance industry relies on the lack of trust to reject claims. I look at trust (in business) as keep one eye open and one eye closed; the closed eye is analogous to trust, and the open eye due diligence.