Project Management

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Top Ten List (of Problems)

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Frank Patrick Boonton, Nj, United States
I'd like to solicit from this audience the top problems they run into in trying to manage projects and/or organizations that are project-oriented. Since in my TOC mind, I tend to think of problems as conflicts or dilemmas between necessary conditions, and to give the discussion some structure, I'd like to ask that the problems be described by answering the following questions about your subject problem. 1) What action do you feel forced to take as a result of the problem, and would rather not have to? 2) What would you rather be doing or be able to do? 3) Why do you put up with the first undesirable action? (What need does it satisfy?) 4) Why would you rather be doing the second action? - or - What is being jeopardized by doing the thing you would rather not be doing? And (optional) 5) Is there a common objective that requires the answers to both the third and fourth questions? (By the way, is there any reason I can't get blank lines to separate my paragraphs in these posts. I'm a Mac person using IE 5.)
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Frank Patrick Boonton, Nj, United States
Maybe I asked for too much in requesting that top problems be defined as dilemmas. I really am interested in getting a handle on this question, so I'll back off and simply ask . . .

What are your top three problems when trying to manage projects or project-oriented organizations?

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Vivian Polan Ajax, Ontario, Canada
Hello Frank,
The top three problems that I find I face while managing projects are: (1)resources committed to the project putting aside adequate time to fulfill their tasks, (2)political issues within the project team and/or organization, (3)encouraging project owners to take enough time initially for proper planning and analysis before jumping into the project.
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Tom Welch PMP Mesa, Az, United States
My $0.02:

In an IT environment, problems involve people, processes, and technology. In
any case, there's know singular Top 10
list given the great differences in
organizational culture and structure,
PM maturity (understanding/effectiveness),
and productivity (work ethic) within
corporate America today.

I recommend project managers read
the book "AntiPatterns in Project
Management" to start 1st solving
the most pressing problems (solve
the high impact ones 1st) and to
tackle difficult situations using
a problem solving methodology.
Tom Welch, WWW.MONEYWORDS.Com

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Andy Rutherford Tampa, Fl, United States
Vivian: Right On!
Frank: I agree completely with Vivian's 3 noted items (and I can't get line feeds on my postings either using a PC and IE5).

One great thing about a site like Gantthead is that it allows PMs of all experience levels to interact within a virtual community. When I read Vivian's posting, I thought, "Wow. So it's not just my PM style that brings those issues up!"
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Tom Welch PMP Mesa, Az, United States
My $0.02 Again: My guess is that Vivian is
working in an environment where senior
management does not recognize, value,
and support the PM function. In short,
her organization values chaos over structure
and is to the left of the project management
maturity curve. I suggest Vivian clearly
define and communicate project objectives
and scope, assess and document resource
issues, and escalate issues to upper
management pointing out possible negative
project impacts. By focusing on objectives
and scope you might be able to reel in
the project, get back on track, and cut
through the organizational BS. It is
worth a try. If this doesn't work, I
suggest find yourself another client,
some problems are not solvable within
a realistic timeframe...at least where
people and organizations are concern.
Tom Welch, WWW.MONEYWORDS.COM


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Tom Welch PMP Mesa, Az, United States
Frank: The point of my 2 previous postings
on this topic is an effort on my part to
resist the David Letterman "silver bullet"
approach to solving PM issues. If life was
only that simple. Tom Welch
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Frank Patrick Boonton, Nj, United States
Vivian -- Your first and third problems are very familiar and widespread in my experience. And their impacts are probabaly quite well known.

I would like to hear, however, more about your "political issues" problem. What is the effect of it in your situation? What undesirable action or effect is related to its existence? What would you rather be doing that political issues make difficult? What deeper need(s) do you see as being jeopardized by these issues?

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Frank Patrick Boonton, Nj, United States
Regarding Tom's distrust of "silver bullets," I contend that most problems faced by those attemting to deliver projects with speed and reliability can be linked by strings of cause-and-effect relationships. If the problem space is understood in these terms, then a small number of actionable root causes can be identified and addressed.

If the cause-and-effect system is sufficiently understood, different pieces of a project management solution can be built to address these various roots, and therefore have beneficial impact on higher branches in the logical tree. When analyzing the resultant set of actions, and their anticipated effects in the context of the original system's logic, potential conflicts among those actions can also be identified with some level of ease, allowing additional pieces of a more complete solution to arise. The result of doing this with minimal preconceived notions will be a set of coherent and consistent processes and practices.

It may not be a "silver bullet," per se, but the resulting collection of processes and practices could be seen as the shot in a "silver shotgun shell."

But more important than the type of ammunition is the target at which it is aimed -- the core problems, dilemmas, and root causes that perpetuate the problems. The basic problems faced by project environments, no matter what industry, are surprisingly common. If the problems are so common, then the solution can, at its core, be common for these otherwise disparate environments.

The reason I initiated this thread is to test the only approach to project management that I am aware of that was developed with a clean sheet of paper and a list of PM problems subjected to such a logical analysis. So far, this "silver shotgun shell" can be demonstrated to deal with any problem I've come across related to project speed and reliability.

(Other than, perhaps, inextricable personal animosity among team members, but then again, there are other logical solutions for those that belong in the toolkit of a skilled general management -- not just project management. Although, as I think about it some more, even those personal animosities probably have their roots in past conflicts related to project non-performance, so an effective approach to PM could prevent such issues in the future.)

What I'm looking for are sufficiently challenging problems to match up against Critical Chain-based project management.

How's that for a bit of arrogance?

;-)

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