Many big organizations measures KPI and economic benefits but not behaviors. The Performance Culture Model measures all the three, in order to survive Organization needs to apply changes, to achieve different organizational culture and different results must sustain changing behaviors Saving Changes...
Have you thought about numbers and quantitive approach to measure it?
I was telling Sante this morning, that my academic research for PhD, 8 years ago, which I never had the chance to do, It was about how to convert qualitative activities to quantitive numbers in order to calculate the return on investment from investing in activities.
Behaviour could be an ideal example of qualitative aspect which can be translated to numbers and quantitive. Saving Changes...
Three criteria to start with when it comes to behaviour measurement
1. Objectivity
2. Reliability
3. Validity
So, The behaviour change objective and the following options related to the objective:
Unreliable & invalid, Unreliable & valid, reliable & Invalid and reliable & Valid.
If you have identified measures that fulfil objectivity, reliability and validity criteria at the same time, you are on the right track to generate outcomes that will push beyond the frontiers of our existing knowledge.
Moving Quantitive; in a simple method, you can give a score and weight for the three criteria and then you will end up with a nice chart, it will be very similar to Quantitive risk but three dimensions.
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1 reply by Riyadh Salih
May 11, 2018 9:46 PM
Riyadh Salih
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Kevin, Thanks for taking time to reply to this, actually you've many open questions which require a white paper on performance culture, however to be quick here human behavior is guided by three kinds of considerations: beliefs about the likely consequences of the behavior (behavioral beliefs), beliefs about the normative expectations of others (normative beliefs), and beliefs about the presence of factors that may facilitate or impede performance of the behavior (control beliefs). In their respective aggregates, behavioral beliefs produce a favorable or unfavorable attitude toward the behavior; normative beliefs result in perceived social pressure or subjective norm; and control beliefs give rise to perceived behavioral control.
I have seen organizations have questions about attitude, respect, politeness, involved in conflicts? etc. in review cycle.
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1 reply by Riyadh Salih
May 11, 2018 9:57 PM
Riyadh Salih
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Sonali, very true few organizations they apply a nice performance culture maturity model.
Saving Changes...
Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
Interesting. I have actually seen the opposite, where the ignorance of negative behaviors was left alone, allowed to flourish, and even rewarded. As a result, the environment was toxic, maturity was stifled, and the organization lost some good people.
Even with the yearly reviews, quantifiable behavior is seemingly not measured. I am aware of some organizations that interview a set of coworkers for what I'd assume is a mix of work ethics and insight to 'daily-life'.
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1 reply by Riyadh Salih
May 11, 2018 9:59 PM
Riyadh Salih
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Andrew, yes it depends on overall culture of the organization, it is true this topic needs more research
I've never quantitatively measured behaviors but the impact of behaviors can be measured through tools like team or stakeholder satisfaction surveys.
Kiron
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1 reply by Riyadh Salih
May 11, 2018 10:04 PM
Riyadh Salih
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Kiron,
In MBOS system we use performance valuation which contains many questions about attitude--overall numbers and % will form to evaluate the final result.
Three criteria to start with when it comes to behaviour measurement
1. Objectivity
2. Reliability
3. Validity
So, The behaviour change objective and the following options related to the objective:
Unreliable & invalid, Unreliable & valid, reliable & Invalid and reliable & Valid.
If you have identified measures that fulfil objectivity, reliability and validity criteria at the same time, you are on the right track to generate outcomes that will push beyond the frontiers of our existing knowledge.
Moving Quantitive; in a simple method, you can give a score and weight for the three criteria and then you will end up with a nice chart, it will be very similar to Quantitive risk but three dimensions.
Kevin, Thanks for taking time to reply to this, actually you've many open questions which require a white paper on performance culture, however to be quick here human behavior is guided by three kinds of considerations: beliefs about the likely consequences of the behavior (behavioral beliefs), beliefs about the normative expectations of others (normative beliefs), and beliefs about the presence of factors that may facilitate or impede performance of the behavior (control beliefs). In their respective aggregates, behavioral beliefs produce a favorable or unfavorable attitude toward the behavior; normative beliefs result in perceived social pressure or subjective norm; and control beliefs give rise to perceived behavioral control.
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