Sherry StewardManager of Events and Member Engagement| PMSMCA, INc.Monona, Wi, United States
I was scheduled to take the CAPM online via a proctor on Friday, May 18 and the exam failed upon launching. Now, Pearson Vue and PMI are making me wait three to five business days to investigate the issue, which means I can no longer take the fifth edition of the exam, as planned, since this will push me past the deadline for doing so. Despite my pleading with one person at Pearson Vue and two people at PMI, they would not let me go to a testing center before the deadline to take the exam. The reason for the exam failing to launch is most likely due to what they call a "machinery failure", they told me. As this is due to no fault of my own, I feel them making me wait--and locking me out of my account--is outrageous. I will not have to pay to actually take the exam once the investigation is over, but this is really doesn't make me feel much better, as I now need to study for the sixth edition. I will certainly be taking the exam at a testing center once they complete their investigation.
Finally, I want to point out that neither Pearson Vue nor PMI was apologetic about what happened, instead, the proctor was militant and his tone was accusatory. What a discouraging experience for someone who is trying to break out into a new profession. I've done nothing but study and think about the exam and dream of a project management career for two years! I certainly want to prevent others from going through the hassle and pain I experienced with Pearson Vue, and PMI over this issue. Saving Changes...
Hello,
I had planned to take the Online proctored CAPM exam on 25/01/2020 and take care about every single piece of procedure.
However when I started to begin the exam I could not see the exam.
I saw the time was run out for about one hour and I was nervous so left the office and went home.I login to my PMI account and found a message says" they are apologize for problem becuz the web site's server has a problem"
This is fair till now.
However I wrote to [email protected] to re-schedule for me WITHOUT paying (becuz it was not my problem).
I am wait for [email protected] reply!!!
BR Saving Changes...
Tara SaabManager, Corporate Projects| Brightshores Health SystemOntario, Canada
I had my CAPM schedule for 830am today. I logged on early did all the checks and uploaded my ID and room photos. Then I waited over an hour for the pearsonvue site to send me to the welcome page and contacted the online chat - I waited an hour for a reply with nothing. An hour after my exam was to start I restarted the entire process of checking in and connected with a proctor. I then discovered that my laptop firewall prevented the proctor from sending my exam. Darren the proctor asked me to use a different laptop and the same access code. I got a new laptop but when i logged in PearsonVue would not let me enter the same access code. So I tried logging in fresh again and had to go through the same process of uploading photos etc. Ultimately my time expired and i was not able to take the exam. Needless to say this has been very frustrating. I have studied for months and then on the day of my exam was not able to connect with the test center and was not able to write the exam. I have reached out to PMI and Pearsonvue but expect they will just make me reschedule and repay. Saving Changes...
