Wayne BroichEnterprise IT Strategy and Planning - GPMO| General MotorsPinckney, Mi, United States
Compatriots; Have been asked to assist the technical people to get their act together. First line of business a SLA for installed applications. Can anyone help with a template? thanks for making my life a little easier. Saving Changes...
I adapted/developed a Responsibility Matrix that we use when vendor SLA is not available (i.e. 99% of the time!). Email me offlist and I will see if I can get an okay to share it. Saving Changes...
Can I get some clarity on "SLA"? It may be dating myself, but the only thing that comes to my mind is "Symbionese Liberation Army." Saving Changes...
Stephen MayeSenior Vice PresidentVa, United States
We use SLA in reference to Standard License Agreement. Saving Changes...
Wayne BroichEnterprise IT Strategy and Planning - GPMO| General MotorsPinckney, Mi, United States
Compatriots;
I apologize.SLA (Service Level Agreement) A document that helps the Programmers and the IT technical support groups get along. The SLA will outline the roles & responsibilities of systems groups & prevent them from pointing fingers.
Saving Changes...
Stephen MayeSenior Vice PresidentVa, United States
In the context it was used, I should have known! (...guess I'm spending too much time with the lawyers...) Saving Changes...
C'mon guys, I was hoping someone would have delivered for me as well. Here is an interesting guideline for IT SLAs specfic to ASP services (application service providers). Does anyone have anything more generic, yet still useful? Thanks.das
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1 reply by Sheri Pires
Sep 20, 2017 7:45 PM
Sheri Pires
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Cant seem to access any of these templates - can someone send me a great example to use for my vendor RFP to be submitted? Thanks!
I'm new to this area so this information may not be timely, however, I am an ITIL trainer and within that context I teach Service Level Management (incl. SLAs, OLAs and UCs). You can find a lot of info re ITIL (IT Infrastructure Library) at the following location http://pultorak.com/pcbit/itil.htm. At that site the Service Delivery book devotes an entire chapter to SLM and has some good hints and tips for developing a service catalog, other issues that might arise such as corporate culture, and common features found in SLAs. There's too much detail for this forum but if you would like to contact me directly we can go through some of the information. Hope this helps. [email protected] Saving Changes...
Sheri PiresSenior Consulting Executive| State of California ContractorGranite Bay, Ca, United States
Nov 06, 2001 4:15 PM
Replying to David Shippen
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C'mon guys, I was hoping someone would have delivered for me as well. Here is an interesting guideline for IT SLAs specfic to ASP services (application service providers). Does anyone have anything more generic, yet still useful? Thanks.das
Cant seem to access any of these templates - can someone send me a great example to use for my vendor RFP to be submitted? Thanks! Saving Changes...
Muhammad Arif NurrohmanPMO Support Access Supervisor| PT Mora Telematika IndonesiaBogor Residence, West Java, Indonesia
Honestly, I already have a template for the SLA (Service Level Agreement) & OLA (Organization Level Agreement). But I need to compare than others. And also testing whether it is appropriate or not? I would be very grateful if someone could send a copy to [email protected]
Regards,
By Arif
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1 reply by John Chelikuzhiyil George
Aug 12, 2020 8:30 PM
John Chelikuzhiyil George
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Hi Muhammad,
could you please share the template if you don't mind .
