Michael DelaneyPartner| Delaney Management LLCWest Chester, Pa, United States
Full disclosure, patience is not a strong suit of mine, so I understand those who exhibit a lack of patience, Interestingly most senior stakeholders usually have an understanding that good things take time, it is usually the less seasoned team members who are most impatient and usually on their own efforts.
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2 replies by Dinah Young and Riyadh Salih
Jun 18, 2018 1:11 AM
Riyadh Salih
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Michael, nice to hear back from you, thanks for your feedback.
Jun 18, 2018 9:16 AM
Dinah Young
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I always say that patience is a virtue. It is just not one I am known for. I am a red-head after all :)
Usually, its when I see team members on teams I'm coaching who developed a set of working agreements themselves, then one or more of them violates those working agreements, and none of the other team members call this out...
Kiron
Kiron, thanks for sharing new concern which requires progressive disciplinary actions Saving Changes...
Full disclosure, patience is not a strong suit of mine, so I understand those who exhibit a lack of patience, Interestingly most senior stakeholders usually have an understanding that good things take time, it is usually the less seasoned team members who are most impatient and usually on their own efforts.
Michael, nice to hear back from you, thanks for your feedback. Saving Changes...
Dinah YoungProject Manager / Software Asset Manager| Prince William CountySpringfield, Va, United States
Jun 17, 2018 2:33 PM
Replying to Drew Craig
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Dinah, after all that I sure hope they are using it :)
They are finally starting to use it. A lot of the issues with acceptance was that the previous customer loved her spreadsheets and did not want to change her process. Her process was her "baby" and she did not want to give it up. It also allowed her flexibility to "massage" the numbers. But this process involved taxing residents for their waste disposals. It needed to be consistent. Once she left that position, things started moving forward. Saving Changes...
Dinah YoungProject Manager / Software Asset Manager| Prince William CountySpringfield, Va, United States
Jun 17, 2018 11:47 PM
Replying to Michael Delaney
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Full disclosure, patience is not a strong suit of mine, so I understand those who exhibit a lack of patience, Interestingly most senior stakeholders usually have an understanding that good things take time, it is usually the less seasoned team members who are most impatient and usually on their own efforts.
I always say that patience is a virtue. It is just not one I am known for. I am a red-head after all :) Saving Changes...
Anish AbrahamPrivacy Program Manager| University of WashingtonAuburn, Wa, United States
Yes, almost all the time, especially with key stakeholders and vendors. Stakeholders think that everything is possible with a click of a button, at the same time vendor never keep their promise. I keep my sponsor up-to -date, so at least I will get all the support I needed during the difficult times. Saving Changes...
My patience is tested daily, especially when it comes to our drivers and my warehouse guys.
Just like PM work, 90% of what I do on a daily basis is all communication. This entails communication between partnering stations, vendors, customers, and drivers. Being informed is key to most success within the daily operations.
Other issues regarding the testing of patience involves improper services or expectations met. Example -
This weekend I had freight that needed to deliver this morning at 8 am in Arizona. The 53' dry van we ordered was to include e-tracks, 8-10 straps and load bars. The truck broker sent us a refrigerated truck with no e-tracks, no straps, and ratchet bars.
Not only are Saturday's difficult to find another trailer, but this was Father's day weekend. Now my cost and time constraints have been blown out of the water. After quick action, I managed to find another trailer, but the cost was double and the time of arrival would no longer be anywhere near 0800 hrs -
Luckily the shipment delivered, but these are some of the risks we deal with.
I would say any job that entails multiple contacts on a daily basis can be a test of patience. You just need to step back and analyze the information you have in order to better deal with the problem.
Btw- Freight delivered at 0900 hrs. Luckily I found a truck in time and only lost an hour off of the deadline. Saving Changes...
Michael B , thanks for your feedback, looking at your example looks like ongoing issues with logistic but you have delivered the right message but trucking company looks less caring and just sent whatever available sending a reefer can be turned off if they sent the load bars and other requirements
I think they should be hold accountable. I have seen many companies with scheduling and dispatching problems that they squeeze shipping trying to save on routes
Thanks for sharing.
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1 reply by Michael Brian
Jun 18, 2018 4:12 PM
Michael Brian
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Yes you are right in your assumption. I can probably pinpoint the exact reason this occurred and it falls on the broker.
We will handle accordingly and have them cover the cost difference on this run. His other loss will come from the original driver that was dispatched. I'm sure that company will need to cover their losses as well which includes the driver's time and money to get to our dock.
These issues do occur more than they should unfortunately. Just the nature of the business. Sometimes it doesn't always boil down to prevention methods, but rather how you adapt to come up with quick solutions to save some of the "hurt" you face in situations.
