Archive lesson learnt is a good practice however getting evaluation letter / performance/ appreciation from end customer (Those who witnessed your execution) helps to future improvement on the next project.
If you don't have formal format, it is still good even If they write for you on plain paper with their signature Saving Changes...
Senior Projects Manager | Field & Marten AssociatesNew Westminster, British Columbia, Canada
I do have lots of acknowledgment and appreciation letters from clients. I believe it is good to have them for many reasons. Cheers Saving Changes...
Anish AbrahamPrivacy Program Manager| University of WashingtonAuburn, Wa, United States
Yes, I do collect appreciation letters and also send customer satisfaction surveys for their valuable feedback. Saving Changes...
Roy LlamasProgram Manager| Northrop Grumman CorporationMadison, Al, United States
Feedback is good, The process I follow specifically requires a Customer Satisfaction form to be completed at the end of the project but my customers are internal. The external facing contracts I was on solicited feedback at regular intervals so there were no surprises at the contract's end.
Undoubtedly a nice feather in our cap looks and feels good but our goal was always to improve our customer relations and to be more competitive when pursuing future work. Negative feedback also has value if it makes you better the next time.
You're question was about collecting feedback informally; take it. Do create a repeatable form though and head this off at the pass. Saving Changes...
Not only should we get this from the customer, sponsor or another senior stakeholder, but we should also write such letters for the people managers (or spouses!) of our team members.
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