Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Well, first of all, let me say that "good" or "bad" are subjective matters. Escalations are positivie when stakeholders understand that the escalation is to find help to failitate their work in the project. That is the key, in my personal opion, Each time I am assigned to a new initiative this is one of the first things I put clear with all involved people. Escalation is to find help.Not for me or the project. For people to facilitate their work in the project.
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1 reply by Milind Patil
Jul 11, 2018 6:40 AM
Milind Patil
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Thanks Sergio
Saving Changes...
Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
Escalations are the ace card for when needed. Limited, but available if the situation warrants.
Well, first of all, let me say that "good" or "bad" are subjective matters. Escalations are positivie when stakeholders understand that the escalation is to find help to failitate their work in the project. That is the key, in my personal opion, Each time I am assigned to a new initiative this is one of the first things I put clear with all involved people. Escalation is to find help.Not for me or the project. For people to facilitate their work in the project.
Thanks Sergio
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1 reply by Sergio Luis Conte
Jul 11, 2018 10:26 AM
Sergio Luis Conte
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You are welcome. Just to add some comment it is a hard work (at least in my personal experience) to work with stakeholders to help them to understand when I am escaling is to find help for them. Culture is a must. I found is not the same from some people in Latin America than into the USA than into Europe or Asia to know that they will be escalated if needed.
Escalation is a viable and acceptable action when it becomes necessary. Saving Changes...
RAJESH K LProject Manager, PMP| Bharat Electronics, Bengaluru, IndiaBengaluru, Karnataka, India
Escalation mechanism and how they are addressed shhould be communicated to all stakeholders in advance. Instead of saying escalation is good or bad, escalation is relevant in some situations. But it should not become personal Saving Changes...
Tamer Zeyad SadiqAssistant Cost Manager| Turner & TownsendRiyadh, Ar Riyad, Saudi Arabia
As per management, you should first collect and gather all data related to issue, and try make face-face meeting to solve problem. If it isn't passed, you can escalate to top management. So, it's better solve problem or conflict by face-face meeting by inter personnel skills.
Tamer Saving Changes...
Shweta PaiScrum master| ResMedHalifax, Nova Scotia, Canada
If the stakeholder has not responded despite attempts to contact them then good action was taken because you are working in favor of your project. While you have nothing against the stakeholder, s/he has not done their responsibility towards the project. If they are too busy to even respond, then you know that you need someone can be more engaged. Saving Changes...
