In my personal experience when I tried to escalate formally (e.g. in reports section "Required decisions”), I did not get any response from Steering members.
The difficult issues requires face-to-face meeting with stakeholder. Saving Changes...
I will go with it and say "Positive" but should be limited after I do all my best.
Also Escalation (terminology) is one of the tool of strategies of threats and opportunities at Plan Risk Responses (PMBOK 6th Ed). Risk escalated to program/portfolio. Saving Changes...
Eric SimmsSenior Program ManagerBaltimore, Maryland, United States
Escalation is a good thing. Stakeholders have a responsibility to the project, and if they fail to uphold their responsibility I have no problem using escalation to make that happen. A PM's job is to protect the project, and escalation is just a tool that helps make that possible. Saving Changes...
Defined & agreed upon Escalation protocols have helped me in a positive way to remove project obstacles.
But have had situations wherein some senior & key stakeholders never respond or might take escalations negatively, in that case face-to-face meetings and periodic catch-up meetings have brought quick progress. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Jul 11, 2018 6:40 AM
Replying to Milind Patil
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Thanks Sergio
You are welcome. Just to add some comment it is a hard work (at least in my personal experience) to work with stakeholders to help them to understand when I am escaling is to find help for them. Culture is a must. I found is not the same from some people in Latin America than into the USA than into Europe or Asia to know that they will be escalated if needed. Saving Changes...
Al TaylorI.T. Contractor| IndependentWaterloo, Ontario, Canada
good discussion @Sante - well said! Saving Changes...
Escalation should be accepted for the common goal of Project,.Hence it may be good or bad for different stake holders looking from varied role perspective. Saving Changes...
Pier Luigi CalabriaProject Manager| INFORM Institut für Operations Research und Management GmbH, Aachen, GermanyAachen, Germany
escalation is an option. Maybe I can suggest to pre-inform the person you're going to escalate to, before doing so, and agree on the modality.
For example, let's assume that I would like to escalate to the manager of the person not responding to me, I normally go to this manager and inform me about my intention, frequently this person takes the action just as I ask (verbally) to do so and I do not burn anyone reputation on written paper.
Of course if you reach not a good point, doing it with a written form could push for a better outcome. Saving Changes...
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