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Critical Resource Identification

Amit Sharma Project Manager| IT Major Delhi, Delhi, India

What will you do when a critical/key team member is identified within a team by the customer and you do not agree with the choice made?
Will it make a difference, if you are the HR manager of the resource?

Posted: Jul 17, 2018 8:10 AM

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RAJESH K L Project Manager, PMP| Bharat Electronics, Bengaluru, India Bengaluru, Karnataka, India

Does the customer has authority to identify critical resource?

Posted: Jul 17, 2018 12:56 PM

SAMUEL ODJELUA Msc, PMP, PMI-RMP, PMD Pro 1&2| THE LANDS COMMISSION, ACCRA - GHANA Accra, Spintex, Ghana

Are you talking about agreement between the functional manager and the Project manager regarding the selection of that resource?

Posted: Jul 17, 2018 1:15 PM

Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada

Amit -

I'm assuming you are referring to an internal project as in most cases an external customer wouldn't know a team member by name unless this was "follow on" work or a new project leveraging the same team.

In any event, this comes down to the contract negotiation process. If the presence of that team member is mandatory for the customer signing the contract, you might be overruled as the person's people manager. If it's more of a nice-to-have, you can try to influence the sales and contracting teams on your side to go your way.

As usual, it depends...

Kiron

Posted: Jul 17, 2018 1:21 PM

MANSOUR THABET ALQUBATY System Controller| Teleyemen Sana'A, N/A, Yemen

Yes, the best is "Negotiation Process" will be follow for both Functional Organization or at External customer when (a Global project).

BR,

Posted: Jul 17, 2018 1:30 PM

Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia

This would come down to the contract/agreement in place.

...

1 reply by RAJESH K L

Jul 17, 2018 10:52 PM

RAJESH K L

...

This can throw more light into the question

Posted: Jul 17, 2018 6:04 PM

RAJESH K L Project Manager, PMP| Bharat Electronics, Bengaluru, India Bengaluru, Karnataka, India

Jul 17, 2018 6:04 PM

Replying to Sante Delle-Vergini, PhD

...

This would come down to the contract/agreement in place.

This can throw more light into the question

Posted: Jul 17, 2018 10:52 PM

Pravin Kumar Shrivastava Associate Vice President| Aithent Technologies Pvt Ltd Gurgaon, Haryana, India

Ideally it is not recommended to confront with customer directly. You may rather go ahead with alternate options and justify with tangible benefits. For example, if customer likes a Techie and you have other guy in mind with DB skills to recommend so propose like..."Have this guys he is as good as the other guy with additional skills for Database so he can handle you immediate queries. Please explore option, DB could be a sample.

Posted: Jul 18, 2018 1:00 AM

S Rajasekar Senior Project Manager| Allscripts Bangalore, Karnataka, India

This is very much the scenario in services where customer drive things …. I have seen lot of this.
Customer will not have the complete visibility, with little knowledge/exposure and interaction happens over the call or email they decide something like this.
This is the problem for both customer and service provider, it is important we make the correct impression /visibility of the good employees to the client.

In services, customer first everything else is apart is the mind-set with the businesses now due to heavy competition.

Posted: Jul 18, 2018 5:03 AM

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