Some time back I contacted PMI India for assistance, and was not satisfied with the support provided. At the end representative ended the call abruptly without showing any courtesy. He didn’t even bothered to ask, if I may have any other concern, or have any question.
The tag line on contact page goes as ‘Committed to Deliver Quality Service and Assistance’. It was a disappointment.
Have you ever come across to such situation at your region? Where should one reach out for assistance if the concern is not resolved? Saving Changes...
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Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
I've had great experiences in the past. I'm sure your experience was isolated; maybe to that CSR. No excuse, but simply could have been a bad day for that CSR? I wouldn't let it affect your impression too much. Have you attempted to revisit? I have also used the online CS portal which was also great. If need be, try to escalate. Saving Changes...
I've never reached out to PMI over phone. But usually I used to get prompt response through emails. For one of my certification's application process I did receive good responses from them. Please try through email & it might turn out good. Saving Changes...
I once had to contact the PMI India customer service on phone for scheduling the PMP exam, they were quite helpful and were able to resolve the purpose to my satisfaction. Saving Changes...
Contact PMI via email, seriously they are good. Saving Changes...
Marjorie AndersonDirector of Community| Product SchoolNewtown Square, Pa, United States
Hi there!
I'm sorry to hear that you had a less than pleasant experience with our regional office in India. If you would inbox me some additional information regarding your experience, I'm happy to look into this for you.
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