Project Management

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It is all about Communications

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Kevin Drake Perth, Western Australia, Australia
What are the best tips to improve the communications skills of a project manager ?
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Riyadh Salih Saskatchewan, Canada
Aug 07, 2018 6:28 AM
Replying to Drew Craig
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Riyadh, leave some for the rest of us :)

It really starts with listening. Listening is an art that on the surface is easy, but tell me, are you thinking about what you're going to say while you are 'listening'?

https://lonerwolf.com/the-art-of-listening/
https://www.speechmastery.com/art-of-listening.html
https://www.goodreads.com/book/show/30645.The_Art_of_Listening
Andrew, you're da man, thanks for sharing those great links which reminded me of my initial reading of Sigmund Freud's books in the seventies
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Girija Ramakrishnan Chennai, Tamilnadu, India
Being approachable, good interpersonal skills, active listener, open to other's opinions, creating a trusted environment to have healthy discussions.
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Anupam India
This may be helpful, if anyone interested -

https://www.pmi.org/learning/library/effec...management-6480
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
All you need to know about communication is here:
Shannon, Claude. A Mathematical Theory of Communication Electronic Systems and Signals Research Laboratory.
When you understand what communication really is then you can work into all related to it.
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Kevin Drake Perth, Western Australia, Australia
Wonderful inputs
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Larry Miner Founder and Sr. Project Management of Decision Memory Systems| Decision Memory Systems Bath, Oh, United States
I want to mention something I ran into per Dinah's comment. I listen to understand and to pick up the nuances of the conversations around the table. Doing so has allowed me to hear the differences in a conversation, the points of view and adjust the planning accordingly. Most recently I ran into a situation where the PMs were expected to take all the notes and create the meetings for all the meetings while at the same time leading the discussion. I found this requirement actually diminished the ability to really listen and understand. I'm not sure you can do both well. Eventually I ran the note taking off to the BA.
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1 reply by Kevin Drake
Aug 12, 2018 2:44 PM
Kevin Drake
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I agree with you Larry...i take notes but the detailed notes should be done by someone else so I can focus.
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Kevin Drake Perth, Western Australia, Australia
Aug 12, 2018 1:25 PM
Replying to Larry Miner
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I want to mention something I ran into per Dinah's comment. I listen to understand and to pick up the nuances of the conversations around the table. Doing so has allowed me to hear the differences in a conversation, the points of view and adjust the planning accordingly. Most recently I ran into a situation where the PMs were expected to take all the notes and create the meetings for all the meetings while at the same time leading the discussion. I found this requirement actually diminished the ability to really listen and understand. I'm not sure you can do both well. Eventually I ran the note taking off to the BA.
I agree with you Larry...i take notes but the detailed notes should be done by someone else so I can focus.
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Vincent Guerard Coach - Trainer - Speaker - Advisor| Freelance Mont-Royal, Quebec, Canada
Aug 06, 2018 9:53 PM
Replying to Riyadh Salih
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Kevin, very good question as it takes almost 89.99% of project manager engagement so here are few tips quickly.
1. Be a good listener
2. Know your audience
3. Focus on key concepts (PIP) approach
4. Don't communicate for the purpose of just communication.
5. watch time use pomodoro technique
6. Allow participation to engage your team
7. Insert little sense of humor but don't humiliate any one be respectful
8. Be comfortable to speak extemporaneously
9. Make notes of the preview or questions
10. At start mention the frame. the main topic that you will be orbiting around
11. Be in control don't allow side talk, set ground rules for example to raise hand if want to ask.
12. communicate with your body language
13. Use power point only whenever necessary
14. Ask or get honest feedback to evaluate your next speech
Very good list

Honest communication is so important for long term.
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Kevin Drake Perth, Western Australia, Australia
Listen. Effective project managers don’t just wait for their turn to talk. They listen to their team--both the good and the bad--to really understand issues and look for ways to fix them.
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Kevin Drake Perth, Western Australia, Australia
Place an emphasis on efficiency over speed. PM make sure their team knows that going 10 miles an hour toward a specific destination is much better than going 30 miles an hour in circles.
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