If you have emergencies on the weekend you try to get any team member to rectify the issue in the workplace and help with the only guy on site, no luck then you try to get external contractor also no luck what would be the optimal solution to avoid such scenario in future? Saving Changes...
Tamer Zeyad SadiqAssistant Cost Manager| Turner & TownsendRiyadh, Ar Riyad, Saudi Arabia
Actually based on the case!! Some people work in night shift or some people work as overtime maybe will help any emergency issues.
It should be mentioned in HSE and Quality plan.
Tamer
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1 reply by Riyadh Salih
Sep 03, 2018 1:36 AM
Riyadh Salih
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Tamer, thanks for your feedback
Saving Changes...
Eric SimmsSenior Program ManagerBaltimore, Maryland, United States
Sep 01, 2018 8:02 PM
Replying to Riyadh Salih
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Andrew, we do have a list rotate every week and people mark themselves available to be called on the weekend if needed but again they might not pick up their phone or they answer but they say I can't make it, you would think it is an opportunity for overtime but no guarantee to show up because they are not scheduled we can not apply AWOL particularly on long weekend i.e. Labour Day, on other hand I agree with you on standard process and ethics but that's just you and me we don't count by the hour we feel our responsibility and attend many times on our own time but for the team I am thinking to re-structure the schedule or get the higher management to pay incentive for reserved people for the weekend, let me know if you have more suggestions.
As you can see, a voluntary on call system doesn't work. You need people you can count on to respond to a problem in a timely manner. I work at a data center, and at my workplace being 'on call' means a person will pick up the phone and respond to an emergency. It's not optional. The people on call only receive additional pay if they have to respond to an emergency.
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1 reply by Riyadh Salih
Sep 03, 2018 1:41 AM
Riyadh Salih
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Eric, well in call center is little different where in my case people have to travel to go physically to the site often that travel time between 1 to 2 hours included in the MTTR however the voluntary option works most of the time but at times we suffer due to non availability of craftsman, people when they show up they get overtime.
Saving Changes...
Drew CraigSr. Agile & Product Coach| VanguardPhiladelphia, Pa, United States
If it is a voluntary on-call than it will surely not work, unless the money is significant, but even then, if it is voluntary, then often the choice will be to not. Like you say; family, friends, fun, other commitment
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1 reply by Riyadh Salih
Sep 03, 2018 1:47 AM
Riyadh Salih
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Andrew, well the OT is double the wages most of the time people like to get windfalls that's why we have sequence to whom should be called first but sometimes cases like long weekend it becomes hard to rely on the list unless I am thinking to pay a designated person 2 hours just to be around available not travel far in case an emergency occurs then it is guaranteed you have two - three people available from the team.
This is very industry and geography-specific, but usually whenever we have go lives on technology projects which happen after hours or on weekends, we'd have the full complement of folks needed to support that work and they'd take time off in lieu afterwards or be compensated for the overtime.
If there is no way to have more than the "skeleton crew" you've referenced, then the only solution is lots and lots of planning and dry runs to try to surface every thing which could go wrong and to Poke-yoke the heck out of it.
Kiron
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2 replies by Mayte Mata Sivera and Riyadh Salih
Sep 03, 2018 1:59 AM
Riyadh Salih
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Kiron, agree with you but no matter what we do CBM is not a silver bullet emergencies still can occur, of course if we have scheduled something for the weekend then we would arrange crew for that task and give OT or time off but I am thinking of two solutions one is to bound people by paying 2 hours just to be available on weekend if show up then double OT if no emergency they still get the pay for 2 hours
other solution is to reschedule people to work their 40 hours starting on Thursday to Sun 4 days x 10 hours and get Monday to Wednesday as weekend holiday
I am not sure how can we apply resources level-ling technique here or resources optimization
Sep 04, 2018 11:02 AM
Mayte Mata Sivera
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Agreed with Kiron, this is very very industry and geography-specific. Working in IT our Go-Live basically are on weekends or late in the night, then having an engaged team and their commitment is key.
As you can see, a voluntary on call system doesn't work. You need people you can count on to respond to a problem in a timely manner. I work at a data center, and at my workplace being 'on call' means a person will pick up the phone and respond to an emergency. It's not optional. The people on call only receive additional pay if they have to respond to an emergency.
Eric, well in call center is little different where in my case people have to travel to go physically to the site often that travel time between 1 to 2 hours included in the MTTR however the voluntary option works most of the time but at times we suffer due to non availability of craftsman, people when they show up they get overtime. Saving Changes...
If it is a voluntary on-call than it will surely not work, unless the money is significant, but even then, if it is voluntary, then often the choice will be to not. Like you say; family, friends, fun, other commitment
Andrew, well the OT is double the wages most of the time people like to get windfalls that's why we have sequence to whom should be called first but sometimes cases like long weekend it becomes hard to rely on the list unless I am thinking to pay a designated person 2 hours just to be around available not travel far in case an emergency occurs then it is guaranteed you have two - three people available from the team. Saving Changes...
This is very industry and geography-specific, but usually whenever we have go lives on technology projects which happen after hours or on weekends, we'd have the full complement of folks needed to support that work and they'd take time off in lieu afterwards or be compensated for the overtime.
If there is no way to have more than the "skeleton crew" you've referenced, then the only solution is lots and lots of planning and dry runs to try to surface every thing which could go wrong and to Poke-yoke the heck out of it.
Kiron
Kiron, agree with you but no matter what we do CBM is not a silver bullet emergencies still can occur, of course if we have scheduled something for the weekend then we would arrange crew for that task and give OT or time off but I am thinking of two solutions one is to bound people by paying 2 hours just to be available on weekend if show up then double OT if no emergency they still get the pay for 2 hours
other solution is to reschedule people to work their 40 hours starting on Thursday to Sun 4 days x 10 hours and get Monday to Wednesday as weekend holiday
I am not sure how can we apply resources level-ling technique here or resources optimization Saving Changes...
