If you have emergencies on the weekend you try to get any team member to rectify the issue in the workplace and help with the only guy on site, no luck then you try to get external contractor also no luck what would be the optimal solution to avoid such scenario in future? Saving Changes...
This is very industry and geography-specific, but usually whenever we have go lives on technology projects which happen after hours or on weekends, we'd have the full complement of folks needed to support that work and they'd take time off in lieu afterwards or be compensated for the overtime.
If there is no way to have more than the "skeleton crew" you've referenced, then the only solution is lots and lots of planning and dry runs to try to surface every thing which could go wrong and to Poke-yoke the heck out of it.
Kiron
Agreed with Kiron, this is very very industry and geography-specific. Working in IT our Go-Live basically are on weekends or late in the night, then having an engaged team and their commitment is key.
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2 replies by Adrian Carlogea and Riyadh Salih
Sep 04, 2018 12:23 PM
Adrian Carlogea
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Yes but this is not an example of an emergency. People working on projects know that when they need to go-live they would have to work during the evening or night or in the weekend.
Companies usually already have in-place policies for this and the workers know by the time they join the company about this requirement. Also workers that have to work after hours for go-live would not work during normal hours on the account of go-live work time.
In IT usually emergencies happen as part of BAU. For instance if a system that is supposed to function 24/7 crashes. For this the companies have even better policies in place. IT support technicians work in shifts all week long or in some cases you may have a worker staying at home in stand by ready to intervene if needed.
Sep 04, 2018 3:42 PM
Riyadh Salih
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Mayte, if that work scheduled to be done on weekend then a team must be arranged accordingly but for emergencies then we need to look for a best practice and less cost.
Agreed with Kiron, this is very very industry and geography-specific. Working in IT our Go-Live basically are on weekends or late in the night, then having an engaged team and their commitment is key.
Yes but this is not an example of an emergency. People working on projects know that when they need to go-live they would have to work during the evening or night or in the weekend.
Companies usually already have in-place policies for this and the workers know by the time they join the company about this requirement. Also workers that have to work after hours for go-live would not work during normal hours on the account of go-live work time.
In IT usually emergencies happen as part of BAU. For instance if a system that is supposed to function 24/7 crashes. For this the companies have even better policies in place. IT support technicians work in shifts all week long or in some cases you may have a worker staying at home in stand by ready to intervene if needed.
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2 replies by Mayte Mata Sivera and Riyadh Salih
Sep 04, 2018 3:44 PM
Riyadh Salih
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Adrian, yes agree with your points in that case arrangement would have been done but my case is not IT, thanks for your feedback.
Sep 04, 2018 4:12 PM
Mayte Mata Sivera
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Riyadh, agreed...being non-IT as before I noted I assumed that is very different. Hope that other colleges can help you :)
Looks I am too late to reply here, but if I dont have on call team, if I dont have contractors and if I dont have anybody assigned and I desperately need some then I will call most trusted guys and ask them to help by working on weekend. And I will make sure it will have good affect on their appraisals. Whoever comes, shows their dedications towards project and that too while in crisis. And with personal rappot, I will convince at least few of them.
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1 reply by Riyadh Salih
Sep 04, 2018 3:49 PM
Riyadh Salih
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Bulla Ji, never too late always like to hear so yeah however this is a dedicated work of craftsman and site specific you can not bring any one to the site without any orientation.
If the work needs licensed red seal to perform the job you can not bring any labour.
Agreed with Kiron, this is very very industry and geography-specific. Working in IT our Go-Live basically are on weekends or late in the night, then having an engaged team and their commitment is key.
Mayte, if that work scheduled to be done on weekend then a team must be arranged accordingly but for emergencies then we need to look for a best practice and less cost. Saving Changes...
Yes but this is not an example of an emergency. People working on projects know that when they need to go-live they would have to work during the evening or night or in the weekend.
Companies usually already have in-place policies for this and the workers know by the time they join the company about this requirement. Also workers that have to work after hours for go-live would not work during normal hours on the account of go-live work time.
In IT usually emergencies happen as part of BAU. For instance if a system that is supposed to function 24/7 crashes. For this the companies have even better policies in place. IT support technicians work in shifts all week long or in some cases you may have a worker staying at home in stand by ready to intervene if needed.
Adrian, yes agree with your points in that case arrangement would have been done but my case is not IT, thanks for your feedback. Saving Changes...
Looks I am too late to reply here, but if I dont have on call team, if I dont have contractors and if I dont have anybody assigned and I desperately need some then I will call most trusted guys and ask them to help by working on weekend. And I will make sure it will have good affect on their appraisals. Whoever comes, shows their dedications towards project and that too while in crisis. And with personal rappot, I will convince at least few of them.
Bulla Ji, never too late always like to hear so yeah however this is a dedicated work of craftsman and site specific you can not bring any one to the site without any orientation.
If the work needs licensed red seal to perform the job you can not bring any labour. Saving Changes...
Anish AbrahamPrivacy Program Manager| University of WashingtonAuburn, Wa, United States
Since I work in healthcare, we always have an on-call team member in case of any emergencies. So, someone should be available on call 24/7 and it's part of their job responsibility.
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1 reply by Riyadh Salih
Sep 05, 2018 9:27 AM
Riyadh Salih
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Anish, how you hold them accountable do you pay them certain amount to be on call.
we also have on call list but it is not guaranteed that they will show up or even they would pick up the phone.
Yes but this is not an example of an emergency. People working on projects know that when they need to go-live they would have to work during the evening or night or in the weekend.
Companies usually already have in-place policies for this and the workers know by the time they join the company about this requirement. Also workers that have to work after hours for go-live would not work during normal hours on the account of go-live work time.
In IT usually emergencies happen as part of BAU. For instance if a system that is supposed to function 24/7 crashes. For this the companies have even better policies in place. IT support technicians work in shifts all week long or in some cases you may have a worker staying at home in stand by ready to intervene if needed.
Riyadh, agreed...being non-IT as before I noted I assumed that is very different. Hope that other colleges can help you :)
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1 reply by Riyadh Salih
Sep 05, 2018 9:33 AM
Riyadh Salih
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Mayte thanks a lot for your appreciated contribution, please continue your valued comments, any tip from any colleague here would add value IT related or not IT
