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Topics: Agile, Organizational Project Management
What is your approach in projects following ITIL framework?
Network:247



Hello,

I'm new on ITIL Framework and I would like to know your lesson learned and recommendations in this new field for me. Thanks for your support.
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Network:2497



The ultimate goal of ITIL is to improve how IT delivers and supports valued business services. A company or department that implements ITIL should follow these five stages:
1.Service Strategy seeks to understand the role and govern the financial importance of IT within the larger organization, including monitoring and updating processes.
2.Service Design takes a holistic approach to designing IT services that seeks to improve them for the organization.
3.Service Transition defines and mitigates risk through the change of services process.
4.Service Operation relates to the day-to-day tasks of running an IT department including new builds and managing existing products.
5.Continuous Service Improvement encompasses the habits, metrics, and processes that lead to improvement throughout the lifecycle. This stage of the process encompasses the entire lifecycle of each product and is based on predetermined KPIs.

ITIL covers IT service management, whereas COBIT deals with the integration of IT into all parts of the enterprise.
ITIL’s design allows implementation alongside other frameworks and guidelines, including project management or business rules, but seeks to improve the overall product lifecycle from idea through consumer.
...
1 reply by Jesus Martheyn Berbesi
Sep 04, 2018 10:05 AM
Jesus Martheyn Berbesi
...
I agree. I'm new on ITIL framework. I just got the certification, but I'm still analyzing how to mix our Project Management methodology with ITIL guidelines. We are an IT organization and we have products in production. Of course, the ITIL approach helps us from the service side, but from the management side, we are still using a project management approach. I'm guessing that the midterm is COBIT. If I understood well what you explained to me before, COBIT could help us to expand and joint the methodology that we currently use with ITIL approach.
Network:247



Sep 04, 2018 9:46 AM
Replying to Dinah Young
...
The ultimate goal of ITIL is to improve how IT delivers and supports valued business services. A company or department that implements ITIL should follow these five stages:
1.Service Strategy seeks to understand the role and govern the financial importance of IT within the larger organization, including monitoring and updating processes.
2.Service Design takes a holistic approach to designing IT services that seeks to improve them for the organization.
3.Service Transition defines and mitigates risk through the change of services process.
4.Service Operation relates to the day-to-day tasks of running an IT department including new builds and managing existing products.
5.Continuous Service Improvement encompasses the habits, metrics, and processes that lead to improvement throughout the lifecycle. This stage of the process encompasses the entire lifecycle of each product and is based on predetermined KPIs.

ITIL covers IT service management, whereas COBIT deals with the integration of IT into all parts of the enterprise.
ITIL’s design allows implementation alongside other frameworks and guidelines, including project management or business rules, but seeks to improve the overall product lifecycle from idea through consumer.
I agree. I'm new on ITIL framework. I just got the certification, but I'm still analyzing how to mix our Project Management methodology with ITIL guidelines. We are an IT organization and we have products in production. Of course, the ITIL approach helps us from the service side, but from the management side, we are still using a project management approach. I'm guessing that the midterm is COBIT. If I understood well what you explained to me before, COBIT could help us to expand and joint the methodology that we currently use with ITIL approach.
Network:2497



As I mentioned, I am still in the learning stages myself, trying to figure out how everything will work together.
Given the COBIT 5 processes:
https://blog.itil.org/wp-content/uploads/2...del-COBIT-5.png

I found this graphic helpful in understanding where the different frameworks "meet up":
https://i.pinimg.com/736x/b7/5b/6b/b75b6b2...rchitecture.jpg
Network:516



Thanks Dinah young for graphic link.

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