Sep 04, 2018 9:46 AM
Replying to Dinah Young
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The ultimate goal of ITIL is to improve how IT delivers and supports valued business services. A company or department that implements ITIL should follow these five stages:
1.Service Strategy seeks to understand the role and govern the financial importance of IT within the larger organization, including monitoring and updating processes.
2.Service Design takes a holistic approach to designing IT services that seeks to improve them for the organization.
3.Service Transition defines and mitigates risk through the change of services process.
4.Service Operation relates to the day-to-day tasks of running an IT department including new builds and managing existing products.
5.Continuous Service Improvement encompasses the habits, metrics, and processes that lead to improvement throughout the lifecycle. This stage of the process encompasses the entire lifecycle of each product and is based on predetermined KPIs.
ITIL covers IT service management, whereas COBIT deals with the integration of IT into all parts of the enterprise.
ITIL’s design allows implementation alongside other frameworks and guidelines, including project management or business rules, but seeks to improve the overall product lifecycle from idea through consumer.
