Sometimes you called SME but the issue remained unsolved?

Tamer, that's right but sometimes those also have limited knowledge.

Sonali, yes brainstorming until they get dried up.

Sante, I know and you might not believe it this is what really happened I had to call a third SME on Monday arrived next day and spend the whole day & night yesterday, finally we got it going today I took my breath and restored functionality.

Kiron thanks that approach I already took it after consuming the internal team I started the right process to get the external resources. And it is like you run first to walking clinic just minor prescription then you get a time with your family Dr. then you get referral to specialist as you can't jump directly to specialist

Andrew with technical engineering issues sometimes it needs more than one party I involved three companies until I got it fixed.

Rami, I have called the right SME but technical issues sometimes goes beyond the SME so we have to form a consulto team to go over the non common issues.

Yes Henry the problem has been defined a functionality failure of one asset, trouble shooting the cause and restore its functionality that was the challenge, it was big learning curve I myself is an Engineer so I gave my recommendation of what test must be done and open to hear what other may suggest other tests sometimes few tests might be deceiving and have to go to multiple test and validation to reach to the right diagnosis.

It took but finally got it solved

Dominic, sophisticated trouble shooting sometimes become a nightmare with single asset worth more than $ 2.5 Million