Project Management

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The Difficult Sponsor

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Tamer Zeyad Sadiq Assistant Cost Manager| Turner & Townsend Riyadh, Ar Riyad, Saudi Arabia
We sometimes face with some difficult sponsor if we are working with them. it happens to everyone!!! Some sponsors change many scope of work after agreement signed or some of them save cost of project until change the quality of work or some of them hire subcontractors or many small contractors to save the budget although it will be many reworks will be happend in the future!!!

So, what is the good strategic to work with these sponsors??
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
My strategy to work with people (no matter the role) is "simple": they behave in a way for a reason. I use the law of physics to understand people that are facing a change. Here comes, hope it helps: projectmanagement.com: https://www.projectmanagement.com/blog-pos...zational-change
The other tools I use is Maslow and Solution Selling selling method.
For me nobody is "good" or "bad" neither "dificult" or "easy".
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Eric Isom Owner| learn.pmguaranteed.com Ut, United States
Stand your ground. You understand change management and quality. The PMI Code of Ethics and Professional Conduct is based on 4 key values: responsibility, respect, fairness, and honesty. Responsibility and honesty require that you not let anyone make changes without adjusting the cost, schedule, risks, etc. Project estimates should include the impact of scope changes, use of under-qualified resources, etc. You will need to do some research and find sources to back up your estimates and educate stakeholders on the implications of their decisions. The project manager has a responsibility to make sponsors aware of the true expected impact of proposed changes.
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1 reply by Muthukrishnan Ramakrishnan
Oct 02, 2018 10:39 AM
Muthukrishnan Ramakrishnan
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yes give them real time examples to make them understand
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Tamer -

A sponsor (generally) holds the funding so it is his or her right to make poor decisions. It is our responsibility as PMs to try as hard as we can to convince them to make the right decisions.

If some ethical or legal boundaries are being crossed by the sponsor's behavior or decisions, then we are obliged to escalate the matter, but otherwise, all we can do is influence and persuade.

Kiron
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Mansoor Mustafa Senior PM| Government Department Rawalpindi Punjab, Pakistan
Agreed with Kiron, we are professional and we have to do our job in a professional way, however once line is crossed the matter can be escalated and matching response can be generated
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1 reply by Muthukrishnan Ramakrishnan
Oct 02, 2018 10:41 AM
Muthukrishnan Ramakrishnan
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Escalate to whom as to how? Any thoughts?? I'm curious to know
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Thomas Walenta Global Project Economy Expert Hackenheim, Germany
A sponsor is just a stakeholder, albeit an important one. So do a stakeholder analysis on the sponsor, define engagement strategies for the sponsor, understand the sponsor's needs and daily pains, the culture in which the sponsor works.
If nothing works, you may even try to change the sponsor.
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1 reply by Adrian Carlogea
Sep 16, 2018 8:12 AM
Adrian Carlogea
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What???? Change the sponsor????

I thought the sponsor is the owner of the project. As far as I have seen in large corporations the sponsor is a functional manager (for smaller projects) or an executive manager (for larger projects). The sponsor is the creator of the project and the person that allocates resources to it.

PMs in most cases are not even managers in the true sense of the word how can they change an executive manager from his duties? But ignoring this detail changing the sponsor basically means the termination of the project as the project exists for the sponsor to be able to achieve his/her goals. Changing the sponsor probably is an executive level decision, but the new sponsor may have different goals so basically a new project has to be created.

Am I missing something?
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Sante Delle-Vergini, PhD Senior Project Manager| Infosys Melbourne, Victoria, Australia
Sponsors are allowed to do this. You just need to detail the risks, assumptions, changing baselines etc that are a result of scope additions.
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1 reply by Muthukrishnan Ramakrishnan
Oct 02, 2018 10:44 AM
Muthukrishnan Ramakrishnan
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Would these changes be considered as a "threat"? Or it depends on organisations perception? Thoughts??
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Tamer Zeyad Sadiq Assistant Cost Manager| Turner & Townsend Riyadh, Ar Riyad, Saudi Arabia
Thanks to all!!!!
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Adrian Carlogea Australia
Sep 15, 2018 2:55 PM
Replying to Thomas Walenta
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A sponsor is just a stakeholder, albeit an important one. So do a stakeholder analysis on the sponsor, define engagement strategies for the sponsor, understand the sponsor's needs and daily pains, the culture in which the sponsor works.
If nothing works, you may even try to change the sponsor.
What???? Change the sponsor????

I thought the sponsor is the owner of the project. As far as I have seen in large corporations the sponsor is a functional manager (for smaller projects) or an executive manager (for larger projects). The sponsor is the creator of the project and the person that allocates resources to it.

PMs in most cases are not even managers in the true sense of the word how can they change an executive manager from his duties? But ignoring this detail changing the sponsor basically means the termination of the project as the project exists for the sponsor to be able to achieve his/her goals. Changing the sponsor probably is an executive level decision, but the new sponsor may have different goals so basically a new project has to be created.

Am I missing something?
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Jan Knies Delivery Partner| SAP Deutschland SE & Co.KG Hamburg, Germany
In my opinion it is always good to try to make the sponsor accountable. As Project Managers we are in charge to explain also the consequences of the sponsors behavior, no matter what type. And if it is necessary also a sponsor has a boss for escalation.
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1 reply by Adrian Carlogea
Sep 16, 2018 8:18 PM
Adrian Carlogea
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The project sponsor is usually a senior or a very senior employee from an organization that has ultimate decision power over the projects he/she has started.

I don't want to offend anyone but I find it a non-sense for a much junior employee such a project manager to question the decisions taken by a much more senior employee (the project sponsor). Not to mention that the PM effectively works for the sponsor even if there may be no direct line management subordination.

It is not the job of the PM to evaluate how good or poor the sponsor's decisions are but more importantly how can we know for sure that the PM is right and the sponsor is wrong?

Not to mention that the sponsor may have other priorities for which he needs founding so he may consider some projects to be less important than others or than other non-project activities. If needed the sponsor should be able to cut founding to a project in order to allocate the founds to other more important activity.
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Adrian Carlogea Australia
Sep 16, 2018 4:16 PM
Replying to Jan Knies
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In my opinion it is always good to try to make the sponsor accountable. As Project Managers we are in charge to explain also the consequences of the sponsors behavior, no matter what type. And if it is necessary also a sponsor has a boss for escalation.
The project sponsor is usually a senior or a very senior employee from an organization that has ultimate decision power over the projects he/she has started.

I don't want to offend anyone but I find it a non-sense for a much junior employee such a project manager to question the decisions taken by a much more senior employee (the project sponsor). Not to mention that the PM effectively works for the sponsor even if there may be no direct line management subordination.

It is not the job of the PM to evaluate how good or poor the sponsor's decisions are but more importantly how can we know for sure that the PM is right and the sponsor is wrong?

Not to mention that the sponsor may have other priorities for which he needs founding so he may consider some projects to be less important than others or than other non-project activities. If needed the sponsor should be able to cut founding to a project in order to allocate the founds to other more important activity.
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2 replies by Eric Isom and Muthukrishnan Ramakrishnan
Sep 17, 2018 4:40 AM
Eric Isom
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Don't frame the issue as junior employee v. senior employee. Instead, see yourself as the expert in project management. Sponsors are typically not experts in project management. As a project management expert, you have a moral and professional obligation to provide honest advice and information. If the sponsor wants to cut scope that you know will significantly decrease quality or increase risk or increase long-term operational costs, etc., then you have a responsibility to speak up and let the sponsor know. If they don't believe you, then educate them with research and case studies. Be nice, but firm. Do stakeholder analysis. Seek out peers or supervisors of the sponsor that you can appeal to and see if they can help resolve the situation. If you find yourself on a project that you are confident will fail due to the mis-management of a sponsor, you may be better off removing yourself from the situation as you don't want to be associated with project failure, and blame tends to be directed at the project manager when projects fail.
Oct 02, 2018 10:45 AM
Muthukrishnan Ramakrishnan
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Point taken. But, as a PM, it is his right to know it in the first place
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