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The Difficult Sponsor

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Tamer Zeyad Sadiq Assistant Cost Manager| Turner & Townsend Riyadh, Ar Riyad, Saudi Arabia
We sometimes face with some difficult sponsor if we are working with them. it happens to everyone!!! Some sponsors change many scope of work after agreement signed or some of them save cost of project until change the quality of work or some of them hire subcontractors or many small contractors to save the budget although it will be many reworks will be happend in the future!!!

So, what is the good strategic to work with these sponsors??
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Ashok Kumar Herndon, Va, United States
For most of the organizations I know, it'll be unrealistic to think about changing project sponsor. In case of crossing ethical or legal boundaries by project sponsor, the escalation to appropriate authorities is the professional way.

Due to their unique position in the organization, a project sponsor must be engaged with utmost care ...and interpersonal skills is your best tool.
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Kiron is spot on. It is the sponsor’s right to do so as he looks at things from strategic and organization level point of view.
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RAJESH K L Project Manager, PMP| Bharat Electronics, Bengaluru, India Bengaluru, Karnataka, India
Agree with Thomas. Sponsors are one of key stakeholders.
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Eric Isom Owner| learn.pmguaranteed.com Ut, United States
Sep 16, 2018 8:18 PM
Replying to Adrian Carlogea
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The project sponsor is usually a senior or a very senior employee from an organization that has ultimate decision power over the projects he/she has started.

I don't want to offend anyone but I find it a non-sense for a much junior employee such a project manager to question the decisions taken by a much more senior employee (the project sponsor). Not to mention that the PM effectively works for the sponsor even if there may be no direct line management subordination.

It is not the job of the PM to evaluate how good or poor the sponsor's decisions are but more importantly how can we know for sure that the PM is right and the sponsor is wrong?

Not to mention that the sponsor may have other priorities for which he needs founding so he may consider some projects to be less important than others or than other non-project activities. If needed the sponsor should be able to cut founding to a project in order to allocate the founds to other more important activity.
Don't frame the issue as junior employee v. senior employee. Instead, see yourself as the expert in project management. Sponsors are typically not experts in project management. As a project management expert, you have a moral and professional obligation to provide honest advice and information. If the sponsor wants to cut scope that you know will significantly decrease quality or increase risk or increase long-term operational costs, etc., then you have a responsibility to speak up and let the sponsor know. If they don't believe you, then educate them with research and case studies. Be nice, but firm. Do stakeholder analysis. Seek out peers or supervisors of the sponsor that you can appeal to and see if they can help resolve the situation. If you find yourself on a project that you are confident will fail due to the mis-management of a sponsor, you may be better off removing yourself from the situation as you don't want to be associated with project failure, and blame tends to be directed at the project manager when projects fail.
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1 reply by Adrian Carlogea
Sep 17, 2018 2:12 PM
Adrian Carlogea
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I agree, the PM must help the sponsor with advices and also must warn him when he is about to take decisions that from a project management perspective are wrong.

Still the sponsor must make best use of the resources that he has and since the resources are limited he must often withdraw resources from a project in order to use them for other activities.

Cutting the scope of a project and/or reducing the resources allocated to it could harm that particular project but overall for the organization this can be a good thing as the resources could be of better use on other activities, for instance on other projects.

Cutting the resources of a project is not automatically a mismanagement from the part of the sponsor but it could be a strategic decision that would benefit the organization. Anyway it is not the job of the PM to question this kind of decisions, the project manager must just advice the sponsor about the potential consequences of his actions.
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Adrian Carlogea Australia
Sep 17, 2018 4:40 AM
Replying to Eric Isom
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Don't frame the issue as junior employee v. senior employee. Instead, see yourself as the expert in project management. Sponsors are typically not experts in project management. As a project management expert, you have a moral and professional obligation to provide honest advice and information. If the sponsor wants to cut scope that you know will significantly decrease quality or increase risk or increase long-term operational costs, etc., then you have a responsibility to speak up and let the sponsor know. If they don't believe you, then educate them with research and case studies. Be nice, but firm. Do stakeholder analysis. Seek out peers or supervisors of the sponsor that you can appeal to and see if they can help resolve the situation. If you find yourself on a project that you are confident will fail due to the mis-management of a sponsor, you may be better off removing yourself from the situation as you don't want to be associated with project failure, and blame tends to be directed at the project manager when projects fail.
I agree, the PM must help the sponsor with advices and also must warn him when he is about to take decisions that from a project management perspective are wrong.

Still the sponsor must make best use of the resources that he has and since the resources are limited he must often withdraw resources from a project in order to use them for other activities.

Cutting the scope of a project and/or reducing the resources allocated to it could harm that particular project but overall for the organization this can be a good thing as the resources could be of better use on other activities, for instance on other projects.

Cutting the resources of a project is not automatically a mismanagement from the part of the sponsor but it could be a strategic decision that would benefit the organization. Anyway it is not the job of the PM to question this kind of decisions, the project manager must just advice the sponsor about the potential consequences of his actions.
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1 reply by Eric Isom
Sep 18, 2018 5:56 AM
Eric Isom
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Yes, exactly. "the project manager must just advice the sponsor about the potential consequences of his actions."
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Eric Isom Owner| learn.pmguaranteed.com Ut, United States
Sep 17, 2018 2:12 PM
Replying to Adrian Carlogea
...
I agree, the PM must help the sponsor with advices and also must warn him when he is about to take decisions that from a project management perspective are wrong.

Still the sponsor must make best use of the resources that he has and since the resources are limited he must often withdraw resources from a project in order to use them for other activities.

Cutting the scope of a project and/or reducing the resources allocated to it could harm that particular project but overall for the organization this can be a good thing as the resources could be of better use on other activities, for instance on other projects.

Cutting the resources of a project is not automatically a mismanagement from the part of the sponsor but it could be a strategic decision that would benefit the organization. Anyway it is not the job of the PM to question this kind of decisions, the project manager must just advice the sponsor about the potential consequences of his actions.
Yes, exactly. "the project manager must just advice the sponsor about the potential consequences of his actions."
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James Lovell Project Manager| Mercy Technology Services Ballwin, Mo, United States
I would recommend following a change management process, and indicating impact on cost and schedule with each change request. The project sponsor is responsible for approving these change requests. Also provide weekly status reports. These reports will show the impact of the changes on the schedule's dates and cost.

Finally, meet with your sponsor, and provide the original budget and schedule, a list of the change requests and the current status of the project. Include any metrics you have showing cost and schedule performance (it will likely be trending over budget and late). Once the sponsor sees how the changes are impacting the project, he'll hopefully be more careful about making changes in the future.
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Mary Udie Vice President Strategy Execution Office| Vizient Inc. Mckinney, Tx, United States
In my opinion difficult sponsors are a result of a clear charter and sign-off from the onset of the project. Also lack of listening on both side. Leadership sponsors have several balls to juggle so your project maybe important but if you did not establish a cadence and type of communication that work for that leader, you bound to run into issues that seems they don't care or come across as difficult. Sometimes PMs make the mistake of a one-size fit all reporting and senior leaders don't have the time to dig through and find the message.
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Muthukrishnan Ramakrishnan Automation & Validation Engineer| Automation & Validation Solutions Taichung, Taichung, Taiwan
Tamer

Facing similar experience which makes me feel disappointed. But, somehow make my sponsors understand the requirements at first. If they want to change ( to reduce cost), I'd give them real time examples which may have happened before nothing but valid reason. In this way, one should have win-win situtaiton
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Muthukrishnan Ramakrishnan Automation & Validation Engineer| Automation & Validation Solutions Taichung, Taichung, Taiwan
Sep 15, 2018 9:24 AM
Replying to Eric Isom
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Stand your ground. You understand change management and quality. The PMI Code of Ethics and Professional Conduct is based on 4 key values: responsibility, respect, fairness, and honesty. Responsibility and honesty require that you not let anyone make changes without adjusting the cost, schedule, risks, etc. Project estimates should include the impact of scope changes, use of under-qualified resources, etc. You will need to do some research and find sources to back up your estimates and educate stakeholders on the implications of their decisions. The project manager has a responsibility to make sponsors aware of the true expected impact of proposed changes.
yes give them real time examples to make them understand
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