I do not see a lot of emphasis being given on planning and managing the change brought about by a Software/System implementation. The focus is generally too technical.
What I am referring to is the change impact assessment, assessing user readiness, preparing the stakeholders/users for the change all through various stages of the project, building up a good communication and training plan, executing these through different modes like formal classroom training, webinars/VCs, CBT/Self-study materials, User Manuals, quick references, Posters/flyers/announcements/brochures, user awareness forums, etc.
Can someone direct me to good resources, models, samples, templates, checklists, etc. on this, and experiences of how effective these are?
