I have been tasked with the role of Transition Manager - to transfer IT Service desk (and other associated services) back in house to the customer.
Does anyone have any examples of similar projects?
Just after a few pointers - pitfalls to avoid etc.
Thanks. Saving Changes...
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Hans RobbersSenior Director| SalesforceVlissingen, Netherlands
Will the staff move or do you have to train new staff.
Continuity and the same or higher level of service is key in this process. Training and parallel processing will help. Another option you have is to see if all calls of the past are logged and available to you to set up a list of FAQ
Why is the service desk housed in again? Quality of the service, costs??? Whatever the reason is will give you an indication how success will be meausred. I would use this to implement a kpi reporting structure
If you have more information or require more info let me know Saving Changes...
Hans RobbersSenior Director| SalesforceVlissingen, Netherlands
Will the staff move or do you have to train new staff.
Continuity and the same or higher level of service is key in this process. Training and parallel processing will help. Another option you have is to see if all calls of the past are logged and available to you to set up a list of FAQ
Why is the service desk housed in again? Quality of the service, costs??? Whatever the reason is will give you an indication how success will be meausred. I would use this to implement a kpi reporting structure
If you have more information or require more info let me know Saving Changes...
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