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Best practices communicating business value of IT

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Mahmood Cheema Lead IT PMO| QAPCO Doha, Qatar
Just wanted to get some ideas and thoughts and some best practices to show business value of IT. We are fairly a small team of 20-30 people in IT department serving Petrochemical industry. We are reporting some standard KPIs to management regarding app availability, project delivery, infra utilization, incidents etc but wanted to show business value of IT services in a simple and easy way from a CIO perspective. There are models around IT chargebacks or showback, Bill of IT but it's an extensive exercise and does require some finance skills which we don't have. Just wanted to see what other alternatives are out there which are easy to come up with and can demonstrate business value IT is providing to executives/CEO...
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Last year we have implemented TBM (Technology Business Management). You can see ValIT too. I have used and implemented both at it works in the companies where I have the opportunity to work with them.
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1 reply by Mahmood Cheema
Jan 27, 2019 6:04 AM
Mahmood Cheema
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Thanks Sergio. I will dig more about them. Is it something we can develop in house or we would need to buy some tools to implement it?
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Mahmood Cheema Lead IT PMO| QAPCO Doha, Qatar
Jan 27, 2019 5:56 AM
Replying to Sergio Luis Conte
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Last year we have implemented TBM (Technology Business Management). You can see ValIT too. I have used and implemented both at it works in the companies where I have the opportunity to work with them.
Thanks Sergio. I will dig more about them. Is it something we can develop in house or we would need to buy some tools to implement it?
...
1 reply by Sergio Luis Conte
Jan 27, 2019 6:20 AM
Sergio Luis Conte
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You are welcome. Just to comment: you can take it as a guide but it does not mean that you have to implement it "as-is". That is the approach I take each time we have to implement something as a solution to a business problem. The first thing to do is to understand the current situation and performing a gap analysis about all need to implement the new "thing", TBM in this case. In fact, in my actual work place, we started with a small subset (creating work sheets for example) and then we added other components.
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Jan 27, 2019 6:04 AM
Replying to Mahmood Cheema
...
Thanks Sergio. I will dig more about them. Is it something we can develop in house or we would need to buy some tools to implement it?
You are welcome. Just to comment: you can take it as a guide but it does not mean that you have to implement it "as-is". That is the approach I take each time we have to implement something as a solution to a business problem. The first thing to do is to understand the current situation and performing a gap analysis about all need to implement the new "thing", TBM in this case. In fact, in my actual work place, we started with a small subset (creating work sheets for example) and then we added other components.
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Kevin Coleman Subject Matter Expert, Author, Speaker and Strategic Advisor| - Insights Pa, United States
What is interesting is how recent events have and will influence what you talked about here.
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Ronald Norris Solution Engineer| GCI Anchorage, Ak, United States
The more simple you try to keep this the more involved it will become. But it needs to start somewhere. A good start is the cost saving value of a help desk. Simply take the hourly wage of an employee. The time wasted of a non productive employee without support minus the same of an employee with support. It is very basic but the difference is a savings. Multiply this by the number of service calls and the dollars start adding up. This isn't even a chip off the tip of the iceberg but as we discuss I would be glad to get deeper into it.
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Amit Sharma Project Manager| IT Major Delhi, Delhi, India
Mahmood, great question! In my view, CXOs are usually interested in value generation which usually starts from a problem/issue that they are keen to address. May be, you can look at a key problem they face today, come up alternatives as solutions and help them choose.

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