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Is Cultural resistance is the root cause of quality issues? What do you think ?

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SHADAV MOHAMMAD ANSARI PMO| ITC INFOTECH INDIA PVT. Ltd. New Delhi, Delhi, India
Is Cultural resistance is the root cause of quality issues? What do you think ?
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Sergio Luis Conte Helping to create solutions for everyone| Worldwide based Organizations Buenos Aires, Argentina
Quality is a strategical term to be defined by the organization. To define quality "client" term must be defined first. When that on hand, culture is only one of the seven variables to take into account to formulate a business strategy / business architecture (just if you use Tom Peter´s Seven S model). With that on hand you can make your gap analysis to decide what must change to put your quality definition to work. So, culture is not the root cause on isolation and all the other variables must be aligned too
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SHADAV MOHAMMAD ANSARI PMO| ITC INFOTECH INDIA PVT. Ltd. New Delhi, Delhi, India
Noted with Thanks.
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Kiron Bondale Retired | Mentor| Retired Welland, Ontario, Canada
Shadav -

To add to Sergio's feedback, while it isn't the root cause, it can be a dominant blocker in sustaining quality improvements.

Kiron
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1 reply by SHADAV MOHAMMAD ANSARI
Jan 29, 2019 9:16 AM
SHADAV MOHAMMAD ANSARI
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Kiron- Thanks for sharing good point "dominant".
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SHADAV MOHAMMAD ANSARI PMO| ITC INFOTECH INDIA PVT. Ltd. New Delhi, Delhi, India
Jan 29, 2019 8:49 AM
Replying to Kiron Bondale
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Shadav -

To add to Sergio's feedback, while it isn't the root cause, it can be a dominant blocker in sustaining quality improvements.

Kiron
Kiron- Thanks for sharing good point "dominant".
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Peter Ambrosy Weinheim, Germany
In many cases it is the hidden reason behind quality issues that come to the surface due to misunderstandings in communication or different cultural attitudes towards objective expectations, understanding of terms and definitions etc.
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SHADAV MOHAMMAD ANSARI PMO| ITC INFOTECH INDIA PVT. Ltd. New Delhi, Delhi, India
Thanks Peter for sharing your views.
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Tamer Zeyad Sadiq Assistant Cost Manager| Turner & Townsend Riyadh, Ar Riyad, Saudi Arabia
The culture differences are considered as blocker for communication and quality improvement

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