I wonder your opinion and experience.. Saving Changes...
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Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
I always found it more rewarding to serve external customers, since the relationship is clear (based on a contract) and you can over-satisfy expectations. Did that since 1986. With internal customers, there is always more politics involved which makes the relationship less clear. In case of conflicts, you cannot sue internal customers, and they know it. Saving Changes...
An external client can sue you and depending on the contract, they might put you out of business. An internal client could cost you your job, or impact your credibility or ability to progress within the company.
Kiron Saving Changes...
Frank Leslie Pinto Senior Project Manager| Manipal Technologies LimitedMangalore, Karnataka, India
Certainly internal customer. When you deal with internal customer the expectations are high. You can take your family for example :)
When you deal with external customers the roles are clear - buyer and seller. The cost benefit is clearly defined and understand by both the parties which makes it easier to deal with external customers compared to internal. Saving Changes...
Tamer Zeyad SadiqAssistant Cost Manager| Turner & TownsendRiyadh, Ar Riyad, Saudi Arabia
Yes it couldn't be answered, it depends on contract conditions, local market,policy..etc, there are many factors to effect this issue. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
As a component of a big transformation towards Agile the company where I am working today have reviewed the definition of "client". For us, client is the next in the process chain. Except for security topics (one of the layers into our enterprise architecture) we do not make distinction between external or internal. That was one of the key success factors into our transformation. Saving Changes...
