What are the best ways to gain customer confidence?
Frank Leslie Pinto Senior Project Manager| Manipal Technologies LimitedMangalore, Karnataka, India
For the success of any project, customer trust and confidence plays a prime role. Please share your inputs on the ways to gain customer confidence on the project team. Saving Changes...
- Transparency
- Predictability & consistently delivering what is expected
- Focusing not just on the what but on the how
- Taking the time to learn not just what the customer has asked for but what they really need
Kiron Saving Changes...
Anish AbrahamPrivacy Program Manager| University of WashingtonAuburn, Wa, United States
I concur with Kiron on this.
- Seek feedback and accept mistakes
- Maintain relationship Saving Changes...
Riad AlhammoudProject management| LanganAbu Dhabi, United Arab Emirates
Based on my experiences,
- keep them informed, engage them closely.
- Build good relationship with their member.
- Be proactive, a d give them solutions not problems.
- hard work. Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Show a real interest in the person.
Inform yourself about the human being before meeting.
Ask questions they are interested in.
Confidence and trust is build overtime and should be mutual Saving Changes...
RAJESH K LProject Manager, PMP| Bharat Electronics, Bengaluru, IndiaBengaluru, Karnataka, India
In my view & experience, meeting customer's expectations always is the key. For this to happen, continuous engagement with customer, seeking feedback, clarifications and addressing issues in a timely manner will help Saving Changes...
1- Be accessible. Be available to your customers and allow them to interact with you.
2- Bring value to your client.
3- Maintain consistency- Maintaining consistency ensures that your prospects and customers know what to expect .
You can win the trust by commitment to quality and excellence . Saving Changes...
Engdaw AdmasuConstruction Project Manager| Water Works Corporation (WWC)Kombolcha Town, Ethiopia
If somebody is Ethical his/her customers are confident about him. In addition, the person has to work in a result based system to gain customer confidence. Saving Changes...
