DORA LUZ MejiaCEO| IT ExploreEnvigado, Antioquia, Colombia
I want to know some examples of how the project managers are impacted by cultural issues in their countries to perform their Project Management practices and to define the Project Management plan. I have friend living in arabic countries and he has shared some cultural issues to manage his projects as communication standards and planning. When I heard his experience I reflected about mine.
1. I Work for a project with an Indian Team and besides we were in the same project we worked a lot in cultural issues between colombian and Indian to align some elements about project management. For instance we had an important job about communications and meetings because our colombian team was less formal for them and our indian team required an email from their bosses to made something different. Only one sample of multiple alignmed that both PM had to work on.
2. In a project with a global firm I was not able to scalate to any of their directives besides in my company we are very free to scalate or communicate whatever is the job title.
3. In a project with a different LATAM company I had issues because making outdoor activies with the project team. I remember I planned a kricket game but only went the colombian and Indian because the other LATAM countries involved did not get permission for outdoor activities in a different office time.
these are are some examples of issues. I want to hear if you have some examples of issues that change the way we use some PM practices. Saving Changes...
Anton OosthuizenSenior Business Analyst / Project Manager| Self EmployedPretoria, Gauteng, South Africa
Dora, probably the most dominant cultural impact that I have experienced is the communication/escalation process. In most eastern and middle eastern countries there is a very strict line of reporting and if you want to communicate up you only ever dare to do it in a direct line. It is also frowned upon to question authority, or anything for that matter. You do what you are told to do and that is it. The weird thing though is that it seems to work within those cultures and I would attribute it to integrity. In many western countries, we find that integrity at management level is not a given.
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1 reply by DORA LUZ Mejia
Apr 07, 2019 7:38 PM
DORA LUZ Mejia
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thanks Anton. It is an interesting point that generates a new discussion about self-management teams in those kind of cultures where the direct lines are so important and strict.do you think they have a different distinction about self-direction?
Saving Changes...
Karthik RamamurthyAuthor, Say YES to Project Success| Founder KeyResultzChennai, Tamilnadu, Tamilnadu, India
Hi Dora: That's a GREAT question!
Cultural Diversity can indeed have a huge impact on project management practices, and therefore on project success.
Having worked in the PM field for almost 30 years in four different continents, I have experienced this first hand.
I presented on the topic, "Respect Culture or Face Failure: Leadership Lessons from Four Continents" at the PMI Global Conference 2017 in Chicago, and at the PMI National Conference India 2017 at Chennai, India.
These include a practical, proven Six Step Process to leverage Cultural Diversity in your team and to guard against typical dangers.
You can also view a webinar version of it here on projectmanagement.com at: http://bit.ly/rcffvo Saving Changes...
Hi,
Inefficient site management, problems with sub-contractors, poor scheduling, monetary problems, and inexperienced crews, as well as labor laws , natural disaster, revolutions, and inclement weather etc can effect Project practices in particular nation. Saving Changes...
Viraj GandhiProject Engineer| NMDC EnergyAbu Dhabi, United Arab Emirates
Yes. The observation about Indian team is very precise. Indian teams require lot of approvals to go forward with an unconventional work.
Country culture, mentality and attitude affects project management practices carried out during a project. The way of working including the confidence which is exhumed by subordinates depends on the freedom and backing provided by superiors. The risk taking attitude impacts the seamless PM practices and fast resolution of issues
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1 reply by DORA LUZ Mejia
Apr 07, 2019 7:34 PM
DORA LUZ Mejia
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thanks for your points here. Do you think in some culture is more difficult to talk about self.empower teamdue the conditions you are describing?
Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Each time an initiative must be started the first role to work is the business analyst. Inside business analysis is an specific activity (no matter you take the IIBA or the PMI way) to understand the current situation and according to the strategical objective the solution that will be created by the project is addressing the desire situation is defined. That is critical to know the business requirements which will impact the solution requirements taking into account that from solution requirements the project requirements must be defined. Inside the activity you need to understand the external environment (using PESTLE or Porter Five Forces) and the internal environment represented by the enterprise architecture. Business architecture is one of the components and depending on the model you use (Tom Peter´s Seven S model in my case) culture is one of the variables. I have wrote an article about all that and the article was published by the PMI and the IIBA as "best practice".
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1 reply by DORA LUZ Mejia
Apr 04, 2019 9:57 PM
DORA LUZ Mejia
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Thanks Sergio. I understand in your points that is a key effort in the BA at the project starting, but do you understand this responsability in the BA and not in the PM? why the BA?
I analyze the cultural impact in the whole project management view and not only for the requirements pespective. could you elaborate the point abot the cultural impact in requirements analysis or give me some link or access to your article? thanks a lot
Saving Changes...
DORA LUZ MejiaCEO| IT ExploreEnvigado, Antioquia, Colombia
Apr 01, 2019 9:28 AM
Replying to Sergio Luis Conte
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Each time an initiative must be started the first role to work is the business analyst. Inside business analysis is an specific activity (no matter you take the IIBA or the PMI way) to understand the current situation and according to the strategical objective the solution that will be created by the project is addressing the desire situation is defined. That is critical to know the business requirements which will impact the solution requirements taking into account that from solution requirements the project requirements must be defined. Inside the activity you need to understand the external environment (using PESTLE or Porter Five Forces) and the internal environment represented by the enterprise architecture. Business architecture is one of the components and depending on the model you use (Tom Peter´s Seven S model in my case) culture is one of the variables. I have wrote an article about all that and the article was published by the PMI and the IIBA as "best practice".
Thanks Sergio. I understand in your points that is a key effort in the BA at the project starting, but do you understand this responsability in the BA and not in the PM? why the BA?
I analyze the cultural impact in the whole project management view and not only for the requirements pespective. could you elaborate the point abot the cultural impact in requirements analysis or give me some link or access to your article? thanks a lot
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3 replies by DORA LUZ Mejia and Sergio Luis Conte
Apr 05, 2019 5:13 AM
Sergio Luis Conte
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BA is not about requirements. BA is about whole solution. And by the way, PM is about project requirements. Before a project is started the BA need to help the organization to define the solution and after the project ends BA continue working to see if the expected benefits are achieved. First activity for BA is called "needs assessment" or "strategy analysis" (depending you take the IIBA or the PMI) to understand the current architecture. Culture is a variable that belongs to Business Architecture. BA and PM are roles (obvious) and the interaction between them can take place at any level. The article is here:
https://www.projectmanagement.com/blog-pos...-right-solution It was published in spanish too.
En lo que te pueda ayudar, a menos con mi opinion, no dudes en escribirme.
Apr 05, 2019 5:27 AM
Sergio Luis Conte
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Desde hace mas de 25 años trabajo en proyectos con equipos virtuales distribuidos alrededor del mundo donde participan personas de muchos paises. Te decía que el BA es quien debe arrancar esto desde el punto de vista de comenzar a generar el Análisis de Stakeholders antes que el proyecto exista como parte del análisis y definicion de la solucion. Este es un documento "vivo" que sin duda el PM tambien puede complementar. Pero es el BA, o BRM como se usa en algunas empresas, el que tiene una vision mas global de todo el impacto. Por otro lado, en las organizationes como la que hoy estoy trabajando, las áreas de Change Management (organizacional) tienen repositorios de datos donde hablan de las caracteristicas culturales, demograficas y demas de cada pais involucrado. Vos comentas que trabajas con gente de la India, igual que nosotros. No solo es complicado entenderles el ingles que hablan sino que ademas su dinamica en la toma de decisiones o responsabilidad ante las decisiones tambien lo es. Igual cuando trabajas con gente de USA. Ellos son "just do it". O cuando trabajas con Europeos como Franceses, para ellos las decisiones "caen por su propio peso". O cuando trabajas con Latinos, los Argentinos somos pasionales y cuando hablamos parece que estamos enojados y nos toman por agresivos, Por ejemplo Uds. los Colombianos (a quienes aprecio mucho y trabajo todos los dias) tratan de "Ud" a todos y eso a nosotros los argentinos nos parece que esta poniendo distancia. Bueno, y asi siguiendo.
Apr 06, 2019 8:47 PM
DORA LUZ Mejia
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Thanks Sergio. I look forward to met you in any congress. you have a great stories and good points about BA. In my country BA is n ot acommon role at least with the scope you are describing. By the way we in Antioquia, (my region) said "Paisano" and "Parcero" to create a more close relationship, the "Usted" is more common in Bogota and south regions.
Saving Changes...
Robert LyellPM Consultant / Freelance Project Manager| Robert Lyell & Associates Pty LtdHampton, Vic, Australia
Hi Dora
Currently I am managing a number of telecommunications and broadcast projects across the Pacific basin, North and South America, Japan, Vietnam, Cambodia, Thailand, Borneo and many other countries. The cultural issues with the greatest impacts in my line of work are - variable labour laws, differing religious observances (being sufficiently aware of the different customs and cultural norms of each country so as not to cause offence or plan events that conflict with critical celebrations), differing import and customs clearance processes in each country, protection of work staff in some places (with armed guards), communication is always a challenge especially at a technical and project management levels. Stakeholder management is always a bit of fun, different cultures have a wide variety of ways of expressing anger, concern and asking questions, seldom straightforward or direct. One of the greatest impacts is the lack of effective or even lip service Occupational Health and Safety in many emerging countries, safety always comes at a cost. Each and every one of these have time, costs and safety implications.
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2 replies by DORA LUZ Mejia
Apr 06, 2019 8:42 PM
DORA LUZ Mejia
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thanks for all great examples you are providing in this post. I was in a project with an indian team and when I went bangalore to have a off-shore kick-off was very visible the cultural impact about questioning and making comments with big bosses around. Other issue I found when we were in a Testing face with a daily meeting is that the Indian members felt very embracing when taking about the quality issues. In fact one of them told me that he felt ridiculized when taking about the defects on public.
Thanks again. great insights.
Apr 06, 2019 8:49 PM
DORA LUZ Mejia
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Thanks a lot for all your great samples. very interesting points to feed our awarness about cultural issues in PM.
Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Apr 04, 2019 9:57 PM
Replying to DORA LUZ Mejia
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Thanks Sergio. I understand in your points that is a key effort in the BA at the project starting, but do you understand this responsability in the BA and not in the PM? why the BA?
I analyze the cultural impact in the whole project management view and not only for the requirements pespective. could you elaborate the point abot the cultural impact in requirements analysis or give me some link or access to your article? thanks a lot
BA is not about requirements. BA is about whole solution. And by the way, PM is about project requirements. Before a project is started the BA need to help the organization to define the solution and after the project ends BA continue working to see if the expected benefits are achieved. First activity for BA is called "needs assessment" or "strategy analysis" (depending you take the IIBA or the PMI) to understand the current architecture. Culture is a variable that belongs to Business Architecture. BA and PM are roles (obvious) and the interaction between them can take place at any level. The article is here:
https://www.projectmanagement.com/blog-pos...-right-solution It was published in spanish too.
En lo que te pueda ayudar, a menos con mi opinion, no dudes en escribirme. Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Apr 04, 2019 9:57 PM
Replying to DORA LUZ Mejia
...
Thanks Sergio. I understand in your points that is a key effort in the BA at the project starting, but do you understand this responsability in the BA and not in the PM? why the BA?
I analyze the cultural impact in the whole project management view and not only for the requirements pespective. could you elaborate the point abot the cultural impact in requirements analysis or give me some link or access to your article? thanks a lot
Desde hace mas de 25 años trabajo en proyectos con equipos virtuales distribuidos alrededor del mundo donde participan personas de muchos paises. Te decía que el BA es quien debe arrancar esto desde el punto de vista de comenzar a generar el Análisis de Stakeholders antes que el proyecto exista como parte del análisis y definicion de la solucion. Este es un documento "vivo" que sin duda el PM tambien puede complementar. Pero es el BA, o BRM como se usa en algunas empresas, el que tiene una vision mas global de todo el impacto. Por otro lado, en las organizationes como la que hoy estoy trabajando, las áreas de Change Management (organizacional) tienen repositorios de datos donde hablan de las caracteristicas culturales, demograficas y demas de cada pais involucrado. Vos comentas que trabajas con gente de la India, igual que nosotros. No solo es complicado entenderles el ingles que hablan sino que ademas su dinamica en la toma de decisiones o responsabilidad ante las decisiones tambien lo es. Igual cuando trabajas con gente de USA. Ellos son "just do it". O cuando trabajas con Europeos como Franceses, para ellos las decisiones "caen por su propio peso". O cuando trabajas con Latinos, los Argentinos somos pasionales y cuando hablamos parece que estamos enojados y nos toman por agresivos, Por ejemplo Uds. los Colombianos (a quienes aprecio mucho y trabajo todos los dias) tratan de "Ud" a todos y eso a nosotros los argentinos nos parece que esta poniendo distancia. Bueno, y asi siguiendo. Saving Changes...
I concur with Anton's statement about the chain of command. I was quite surprised during my first experience at a major project review with a Japanese customer, that it quickly became apparent who was in charge from their team, and when they found I was the Project Engineer on our own team, they wanted all information to come from me. When a SME on my team would provide a comment, their leader would respond to me, not the SME. I had to tailor communication once I understood this.
Another situation is when different cultures go on vacation/holiday. We've planned projects around late summer in Europe, and deer hunting season in parts of the US because we know most employees are out during that time regardless of what is occurring on the project.
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1 reply by DORA LUZ Mejia
Apr 06, 2019 8:45 PM
DORA LUZ Mejia
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thanks Ketith. Verygood points about the days off and holidays in our countries. For people that comes to colombia they need to consider that we are one of the countries with more days off in the year. However, I was very surprised with some project in Panama that they had a complete week because the city festivals and the project was going on and with big issues.
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