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Subhas ChakrabortyGlobal Service Delivery Manager - EUC| HCL TECHNOLOGIESIndia
Summary of my resume :
** A dynamic professional with 19+ years of rich experience in the areas in handling Public Banking & Non-Banking customers, Telecommunication, Steel, Retail & Manufacturing Industry, Service Integration & Management (SIAM), IT Service - Asset & Configuration Management (Hardware/Software Global Compliance, SAM Check Up for maturity, Hardware Utilization Management, Maintain IT Business Asset Mgmt P&L-Budget, Asset Management Data gatherings & sanity check through various environments, CMDB in Global metrics environment, People Management, Hardware Assets’ Naming Conventions etc., Formulation of IT- Hardware Asset Audit & Physical Inventory, IT Asset Management Solution Design, IT Customer Support, New IT Asset Procurement, Data Centre Environmental Infrastructure Operations Management(Tier III & IV), IT - Managed Services, IT Services Support, Vendor Management, Vendor Selection/Sourcing, Operational Escalation Management, Project Management, Service Development/Improvement Plan formulation in respect to Hardware & Software Asset Management, Process Engineering, ITIL, MIS, Analytics.
** Trained Project Management Professional (PMI- PMP®) & Risk Management (PMI- RMP®)
** Possess excellent IT- Project & Service management acumen with skills to remain on the cutting edge.
** Comprehensive understanding & exposure in IT Hardware & Software Asset Management.
** Possess strong Analytical, collaborative & problem solving abilities.
** Extensive experience in working with green field projects and managing teams across multiple geographies.
** Expert in configuration management development & implementation projects, processes in the fast-paced global infrastructure services.
** Tools expertise in Asset Management Operations – HP Open view Service Desk (CMDB), HP Service Manager, TAJ AMT, BMC REMEDY, SNOW, SCCM, Zoho Manage Engine, Service NOW etc.
** ITAM Presales
** IT Asset Management Solutioning & Delivery Assurance
** Training & Mentoring Saving Changes...
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RAJESH K LProject Manager, PMP| Bharat Electronics, Bengaluru, IndiaBengaluru, Karnataka, India
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