George FreemanThought Leader | Author | Architect| Florida, United States
Over the years, I have found an interesting dynamic wherein the "definition of success becomes amazingly versatile when failure is NOT an option." The other side of this equation states that "success as originally defined is possible when failure IS an option." Although we all know that failure can and does occur (of course, not on our projects), it is rare to here a sponsor make a statement that failure is an acceptable outcome.
What are your thoughts on “failure being a valid option”? Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Apr 08, 2019 9:53 AM
Replying to Dr. Deepa Bhide
...
Failure as an option, according to me is perfectly fine. Like Thomas said, Failure for a project at an early stage is to ensure lessons are learned and new course taken up. Failure is not to be taken as a personal affront but means to ensure timely action is taken when project is not doing well.
Deepa, I like the way you phrased this! If Sponsors, Project Managers and Teams accept this as a truth then failure is not final and would be instead considered a transitory event – a stepping stone to ultimate success. Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Apr 08, 2019 10:52 AM
Replying to Keith Novak
...
While it is unwise to keep investing money in a project that no longer has value, frequently executives do not like to accept defeat and justify continuing or claiming success by some other rationale.
I remember the goal of one major IT project was to eliminate all "legacy" software programs by the end of the year. When it turned out that was completely impossible let alone impractical, legacy software was renamed "classic client" and victory was achieved...sort of.
Great example of the power of "corporate will" - Rescind failure through clarification of that which defines success. Is this reality our friend or foe? Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Apr 08, 2019 11:10 AM
Replying to Wade Harshman
...
This reminds me of Kennedy's challenge to land a man on the moon- the classic example we use when discussing constraints and Conditions of Satisfaction. The basic idea is that a project may have defined CoS (man on the moon (scope) / end of decade (schedule) / within budget (budget) / return safely (quality)) that define success, but there's often one primary criteria that must happen even if others fail. In the moonshot, schedule was supreme. Failure was an option when it came to budget and, to a degree, safety, so long as NASA was first to land a man on the moon.
That is the perfect example Wade. If a leader sets a vision and everyone gets on board, then failures are our compass to success. Saving Changes...
John TiesoAuthor, Lecturer in Business Management| The Catholic University of America, Busch School of Business & EconomicsArlington, Va, United States
Apr 07, 2019 9:47 PM
Replying to Ashleigh Kennett-Smith
...
I think your second definition is actually correct.
Maybe changing "failure (to complete delivery)" to "unable to complete delivery" is a truer representation of the option? If the business or project environment (including business needs) changes significantly then the appropriate outcome may be "stop the project". Is that failure? What if the most important benefits were realised?
Also I think the Project Summary or Closure Report is the opportunity to discuss "failure" and "ideally" learn from the experience.
There is nothing more embarrassing or difficult than explaining to a customer that the project is failure and should be stopped. The real question is "Why the failure?" is it the fault of incorrect or imperfect, unattainable specs? Inadequate budget estimating? Environmental conditions not anticipated? Excessive risk originally identified at a lower risk level?
Any of a number of conditions can arise that prevent successful completion of a project. better to see the problem(s), describe how they inhibit or prevent success, and then go to the customer to discuss. The time to do that is as early as possible, not at the end. The customer may have insights you do not have. They also might be willing to adjust scope, timelines, or help to alleviate or eliminate risk. They cannot do that when they are in the dark.
One caveat though: Make sure the problem(s) are inherent in the tasks, not because of your own failures to comprehend or execute the project in its intended form. Saving Changes...
Gordon AlexanderSenior Principal - Global Programme Director| IndepndentChelmsford, Essex, United Kingdom
Interesting question George, in my time I've come across this scenario twice. The first time was in a network development area where we trying something new that had never been accomplished before, sending a new protocol over a Satellite link to try and replace data modem connectivity. There were multiple scenarios to test and the sponsor had stated that failure of all of these is acceptable as long as we understood why each one failed. Luckily we found a scenario that worked eventually after many trials and tweaks.
The second one was on a recovery project, the key stakeholder group were all very hot under the collar that the project had failed to deliver so far, the main deadline was looming and they wanted everything delivered as per the original timeframe, scope and quality (the budget was already blown). After a review of the project status and what was left to do we presented the findings to the sponsor and he agreed that failure to meet the original timeframe and spec was impossible so failure to meet the demands of the key stakeholder group was acceptable.
In a lot of other cases where project timeframes have been set by an arbitrary body, not the project team and realistic estimates rejected resulting in a project doomed to failure some sponsors understand this and some don't.
Acceptable failures need to start off with a project that is set up for success, when all the pieces are in place only to find out that it cannot be done technically, or will cost too much, take too long to get to market therefore not meeting the revenue targets, and needs to be stop to reduce the impact then that is acceptable failure.
...
2 replies by Ashleigh Kennett-Smith and George Freeman
Apr 08, 2019 8:12 PM
George Freeman
...
Thanks Gordon, your statement “Acceptable failures need to start off with a project that is setup for success” has a profound nature to it and shows one that understands the nature of the project beast. We should all ponder this one and recognize it has relevance for all project scales.
Apr 08, 2019 8:41 PM
Ashleigh Kennett-Smith
...
Gordon, taking your first scenario as an example, feasibility studies (projects) or discovery phases certainly should allow for "failure" ie "let's not proceed further". These are perhaps underutilised concepts that would perhaps lead to less true failure of projects? I do like the fact that your sponsor in the first scenario recognised that finding a usable approach (success) was not guaranteed.
Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Apr 08, 2019 4:55 PM
Replying to Gordon Alexander
...
Interesting question George, in my time I've come across this scenario twice. The first time was in a network development area where we trying something new that had never been accomplished before, sending a new protocol over a Satellite link to try and replace data modem connectivity. There were multiple scenarios to test and the sponsor had stated that failure of all of these is acceptable as long as we understood why each one failed. Luckily we found a scenario that worked eventually after many trials and tweaks.
The second one was on a recovery project, the key stakeholder group were all very hot under the collar that the project had failed to deliver so far, the main deadline was looming and they wanted everything delivered as per the original timeframe, scope and quality (the budget was already blown). After a review of the project status and what was left to do we presented the findings to the sponsor and he agreed that failure to meet the original timeframe and spec was impossible so failure to meet the demands of the key stakeholder group was acceptable.
In a lot of other cases where project timeframes have been set by an arbitrary body, not the project team and realistic estimates rejected resulting in a project doomed to failure some sponsors understand this and some don't.
Acceptable failures need to start off with a project that is set up for success, when all the pieces are in place only to find out that it cannot be done technically, or will cost too much, take too long to get to market therefore not meeting the revenue targets, and needs to be stop to reduce the impact then that is acceptable failure.
Thanks Gordon, your statement “Acceptable failures need to start off with a project that is setup for success” has a profound nature to it and shows one that understands the nature of the project beast. We should all ponder this one and recognize it has relevance for all project scales. Saving Changes...
Ashleigh Kennett-SmithICT Project Manager| Australian Red Cross LifebloodAdelaide, South Australia, Australia
Apr 08, 2019 4:55 PM
Replying to Gordon Alexander
...
Interesting question George, in my time I've come across this scenario twice. The first time was in a network development area where we trying something new that had never been accomplished before, sending a new protocol over a Satellite link to try and replace data modem connectivity. There were multiple scenarios to test and the sponsor had stated that failure of all of these is acceptable as long as we understood why each one failed. Luckily we found a scenario that worked eventually after many trials and tweaks.
The second one was on a recovery project, the key stakeholder group were all very hot under the collar that the project had failed to deliver so far, the main deadline was looming and they wanted everything delivered as per the original timeframe, scope and quality (the budget was already blown). After a review of the project status and what was left to do we presented the findings to the sponsor and he agreed that failure to meet the original timeframe and spec was impossible so failure to meet the demands of the key stakeholder group was acceptable.
In a lot of other cases where project timeframes have been set by an arbitrary body, not the project team and realistic estimates rejected resulting in a project doomed to failure some sponsors understand this and some don't.
Acceptable failures need to start off with a project that is set up for success, when all the pieces are in place only to find out that it cannot be done technically, or will cost too much, take too long to get to market therefore not meeting the revenue targets, and needs to be stop to reduce the impact then that is acceptable failure.
Gordon, taking your first scenario as an example, feasibility studies (projects) or discovery phases certainly should allow for "failure" ie "let's not proceed further". These are perhaps underutilised concepts that would perhaps lead to less true failure of projects? I do like the fact that your sponsor in the first scenario recognised that finding a usable approach (success) was not guaranteed. Saving Changes...
Brandy TowardIT Support Manager| NM Admin Office of the CourtsAlbuquerque, Nm, United States
Working in government, we sometimes have to accept failure as an outcome because there are too many things that we have no control over. My agency built and maintains a case management system. When we have a long legislative session (which we just had) and new laws are created or existing ones are changed that require modifications to our system, we know they all have to be completed between April and July, regardless of how simple or complex the change is. Additionally, my agency is very small, so we don't have sufficient staff to handle all of the work and we rarely get the funding we desperately need.
For these reasons, we often know going into a project, that there's no way we can complete it on time. Often we don't even have the needed equipment. We do the best we can with what we have because it's really all that we can do.
...
1 reply by George Freeman
Apr 11, 2019 5:50 PM
George Freeman
...
Hi Brandy,
Politically mandated deadlines without due consideration of burden and the enabling of success to meet the deadline is a setup for what I call the PIT (Project Induced Trauma). It sounds like you have survived the PIT many a time – so "hats off to you!"
Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Apr 11, 2019 5:09 PM
Replying to Brandy Toward
...
Working in government, we sometimes have to accept failure as an outcome because there are too many things that we have no control over. My agency built and maintains a case management system. When we have a long legislative session (which we just had) and new laws are created or existing ones are changed that require modifications to our system, we know they all have to be completed between April and July, regardless of how simple or complex the change is. Additionally, my agency is very small, so we don't have sufficient staff to handle all of the work and we rarely get the funding we desperately need.
For these reasons, we often know going into a project, that there's no way we can complete it on time. Often we don't even have the needed equipment. We do the best we can with what we have because it's really all that we can do.
Hi Brandy,
Politically mandated deadlines without due consideration of burden and the enabling of success to meet the deadline is a setup for what I call the PIT (Project Induced Trauma). It sounds like you have survived the PIT many a time – so "hats off to you!" Saving Changes...
Stelian ROMANProject Manager| MicroSafetyCarlingford, New South Wales, Australia
George, failure or success must be defined before it can be discussed what the options are. That statement is usually a political one not even a common sense one.
Any projects has inherent risk. That's why there is an entire practice around Risk Management. It's easy to say that failure is not an option when you are not involved in the delivery or when you are a trainer.
Any project manager that delivered at least a couple of projects knows that there is no way that everything goes according to the plan. Something won't be done/delivered as planned, time-frames will change and all the time there will be a decision on de-scope or bring more money.
'Failure is not an option' sounds like 'Agile never fails'. Failure is always an option and any you can successfully fail with any framework, especially with Agile because it adds more risk by embracing change. Saving Changes...