Gordon AlexanderSenior Principal - Global Programme Director| IndepndentChelmsford, Essex, United Kingdom
I just read an article "Disaster Recovery for Your Project" by Mark Mullaly which reminded me of an old question and many political debates with sponsors and stakeholders.
example of this: A product that was a must have for one of the sponsors did not come high enough on the priorities to be allocated a slot on the portfolio roadmap. After reviewing the priority levels for the roadmap and discussions at board level the case was resubmitted with 3 x the annual revenue over 3 years and 15% less cost, when questioned around this the statement was "we understated the original revenue forecast so that when we exceeded it, it would be deemed a bigger success". Hmmm! after more discussions the political landscape changed and we force fitted it into the roadmap but with the project budget supplying 60% of the cost and the department supplying the other 40% from within their budget.
To cut the punchline, after 18months the product had made a total profit of €96, well below the original and revised ROI targets. The Portfolio management was blamed for not delivering this earlier and they had missed the window for a successful product. The product was delivered on time and budget as per its place in the portfolio roadmap.
Whats your view: Did the project fail because the benefits were not realised? Saving Changes...
Eric SimmsSenior Program ManagerBaltimore, Maryland, United States
If a certain profit margin was the criteria for success, it should have been stated as a project success criterion in the project charter. That would have eliminated any confusion whether the project was or wasn't a success.
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1 reply by Gordon Alexander
May 03, 2019 12:43 PM
Gordon Alexander
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Thanks Eric and so true.
Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
May 02, 2019 10:45 AM
Replying to Sergio Luis Conte
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Not at all. There is a big misunderstanding I have debated inside the PMI and today some things have been changed into documenation like PMBOK (not because of me. Other people said the same I said). Benefits are not achieved because the project. Benefits are achieved because the product/service/result created by the project. That is the solution to be created to address business problem (needs in fact). Project manager is not accountable for the product/service/result or solution definition. Project manager is accountable for creating the product/service/result or solution as defined as exactly as defined in the framework of time and cost needed due to time and cost have been defined taking into account the opportunity window. So, define project succes like this: "growth in market share 5% in the current year" is a big mistake. Organization will not growth because the project Organization will growth because the product/service/result create by the project. If that´s not happend then Business Analyst has the activity named "Solution Monitoring and Assessment" which meant to monitor if the solution is achieving the expected results. If not, the loop restart.
Agree, Sergio Saving Changes...
Alfred HortonCEO & President| AOC Connect, LLCLovettsville, Va, United States
The project can be successful even if the business case that inspired it was flawed and can be viewed as a failure. Saving Changes...
Gordon AlexanderSenior Principal - Global Programme Director| IndepndentChelmsford, Essex, United Kingdom
May 02, 2019 10:39 AM
Replying to Wade Harshman
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The case you described is not a project failure. The project goal was to create a product, and that was done. There may have been an error in the organizational strategy. (I only say it "may have been an error" because we don't know the results of the other projects.)
This is not the fault of the project manager, and I doubt the problem is with the PMO- unless the PMO is making all the strategic decisions with no input, but I doubt that.
Let me slightly change the scenario to draw a contrast. Let's say our organization authorized a project to create a new product that was important to their strategy, with knowledge that a competitor was developing a similar product due to be released in the next year. In this scenario, the project manager spends months gathering project requirements, and no work begins until the project plan is complete and the schedule and budget baselined. (We can't use EVM metrics without a baseline, after all.) The competitor releases their product 6 weeks before ours- or alternatively, we rush to get our product out the door and sacrifice scope and quality. Consumers overwhelmingly choose the competition, and we fail to meet the projected ROI we had used to authorize the project.
In this alternate scenario, we have a failure of project management. But in the given scenario, project management realized the organizational goals as they were described; the error (if there was an error) was in the strategic prioritization of other projects.
Hi Wade, Thanks for he response and agreed! in the alternate scenario this has to be taken into account.
I think in the case which I listed which was just an example cites the issue around 1) Failure to identify (or disclose) a key constraint around the timing of when the product was required for release 2) The controlling board for the roadmap not kicking the tyres properly around the change in revenue generation both resulting in the benefits failing to appear.
As I said this was an example to kick off the discussion and the answers coming back are a great source of knowledge, experience and opinion.
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1 reply by Wade Harshman
May 02, 2019 4:33 PM
Wade Harshman
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Gordon, I think I understand a distinction you're making. A project could be considered as a failure if it does not meet the goals set for it (financial, strategic, etc). However, that doesn't necessarily mean there's a failure in project / program / portfolio management. Although a PM or PMO could certainly cause a project to fail, there are factors outside the scope of project management that can keep a project from achieving its goals.
This would be a very important distinction to make in any review. It's easy and tempting to blame the PMO for project problems, but an organization needs to be very honest if they want to identify root causes and improve over time.
Saving Changes...
Gordon AlexanderSenior Principal - Global Programme Director| IndepndentChelmsford, Essex, United Kingdom
May 02, 2019 10:45 AM
Replying to Sergio Luis Conte
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Not at all. There is a big misunderstanding I have debated inside the PMI and today some things have been changed into documenation like PMBOK (not because of me. Other people said the same I said). Benefits are not achieved because the project. Benefits are achieved because the product/service/result created by the project. That is the solution to be created to address business problem (needs in fact). Project manager is not accountable for the product/service/result or solution definition. Project manager is accountable for creating the product/service/result or solution as defined as exactly as defined in the framework of time and cost needed due to time and cost have been defined taking into account the opportunity window. So, define project succes like this: "growth in market share 5% in the current year" is a big mistake. Organization will not growth because the project Organization will growth because the product/service/result create by the project. If that´s not happend then Business Analyst has the activity named "Solution Monitoring and Assessment" which meant to monitor if the solution is achieving the expected results. If not, the loop restart.
Thanks Sergio, great response and as always, the voice of reason.
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1 reply by Sergio Luis Conte
May 02, 2019 4:55 PM
Sergio Luis Conte
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My gratitude with you for allow me to participate and learn from people comments.
Saving Changes...
Wade HarshmanScrum Master| GDITIndianapolis, In, United States
May 02, 2019 1:54 PM
Replying to Gordon Alexander
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Hi Wade, Thanks for he response and agreed! in the alternate scenario this has to be taken into account.
I think in the case which I listed which was just an example cites the issue around 1) Failure to identify (or disclose) a key constraint around the timing of when the product was required for release 2) The controlling board for the roadmap not kicking the tyres properly around the change in revenue generation both resulting in the benefits failing to appear.
As I said this was an example to kick off the discussion and the answers coming back are a great source of knowledge, experience and opinion.
Gordon, I think I understand a distinction you're making. A project could be considered as a failure if it does not meet the goals set for it (financial, strategic, etc). However, that doesn't necessarily mean there's a failure in project / program / portfolio management. Although a PM or PMO could certainly cause a project to fail, there are factors outside the scope of project management that can keep a project from achieving its goals.
This would be a very important distinction to make in any review. It's easy and tempting to blame the PMO for project problems, but an organization needs to be very honest if they want to identify root causes and improve over time.
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1 reply by Gordon Alexander
May 03, 2019 1:34 PM
Gordon Alexander
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Hi Wade and yes, this is the dilemma in some cases, the delivery project can be very successful but the business case (in the example) was flawed. the project statistics on successful completion reflected this. 18 months on that changed when the head of sales stated it was a project failure.
Saving Changes...
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
May 02, 2019 1:55 PM
Replying to Gordon Alexander
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Thanks Sergio, great response and as always, the voice of reason.
My gratitude with you for allow me to participate and learn from people comments. Saving Changes...
PRASAD ManiCEO & Founder| PROZENICSChennai, Tamilnadu, India
The Project is considered as failure if it does not produce what Customer Expectations and there is no working software. Customers give the projects as they want to see ROI and provide services to their clients if that is not achieved then the Project is considered to be failure.
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1 reply by Gordon Alexander
May 03, 2019 1:40 PM
Gordon Alexander
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Thanks Prasad and I agree with the points you have put in.
Projects can be considered successes or failures based on the perspective of the observer.
If you are the executive who had an ulterior motive for some project, like develop skills, entry to market, or keep good staff around while we find a better project, it might be considered a success despite the stated business objectives. To come out even €96 ahead is pretty good if there was another strategic value
If you are on the team and the project fails to hit the targets, it can certainly feel like a failure, and the team can also feel like they were set up to fail from the beginning due to unrealistic expectations. This is very demotivating and a way to lose good people.
Unless the team just dropped the ball, this is an important time as a leader to recognize the team for the good work they did when put in an unfortunate situation. If you can get through a bad situation together as a team and still enjoy each other's company, then it was a success on a different level.
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1 reply by Gordon Alexander
May 03, 2019 1:39 PM
Gordon Alexander
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Thanks Keith and all relevant points.
The forecast revenue for year 1 was £2m, yr 2 was £5m in 18 months it did €96, there was no ulterior drivers the project.
The project celebrated the release and all was good until the revenue didn't build up. There was a big LL exercise and the real cause identified so in the end all was good and the project team could sleep well again.
Saving Changes...
Gordon AlexanderSenior Principal - Global Programme Director| IndepndentChelmsford, Essex, United Kingdom
May 02, 2019 10:54 AM
Replying to Eric Simms
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If a certain profit margin was the criteria for success, it should have been stated as a project success criterion in the project charter. That would have eliminated any confusion whether the project was or wasn't a success.