How should you respond to a warning for one of your team recieved officially from client?
Riad AlhammoudProject management| LanganAbu Dhabi, United Arab Emirates
There is a delay in the project, the client requested the consultant project team to pay the contractor 40% of the work order amount as advance payment. The Quantity surveyor gave a resistance and stated no payment without supporting documents for completed works. The client sent a warning to the consultant stating if the payment will not process as requested then QS will be terminated. QS apologized and said nothing recieived from contractors and she will process per request. PMO requested Project manager to respond in official letter. How should you respond to client officially? Saving Changes...
Sort By:
Sergio Luis ConteHelping to create solutions for everyone| Worldwide based OrganizationsBuenos Aires, Argentina
Unfortunatelly this is a situation, it seems from what I understood, where things were not put clear from the very begining. Mainly about evidences. But, as we said in Argentina, "we can not cry over spilt milk". Just to comment, I faced this type of situations because sometimes people hired me to solve this type of situations. You need to negotiate. To do that, you need to have all the information you can get about the actors and you need to prepare the negotiation. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
As Sergio mentions, the contract should clearly identify the steps required to make payments. If the contractor actually produced the deliverable but is simply missing supporting paperwork, it would be bureaucratic and unagile to withhold payment. Saving Changes...
