Jun 11, 2019 5:23 PM
Replying to George Freeman
...
Suzi,
This sounds like a coaching opportunity. You could do what is called a "Coaching for Check-In & Feedback", wherein you empathically as the following questions:
- What’s working?
- Where are you getting stuck?
- What might you do differently?
With these simple questions, you are giving the individual an opportunity to express their thoughts. The questions are progressive and basically provides an opportunity for the individual to recognize the problem(s) they are facing and then with the last question you are gently challenging them to solve their own problem.
If this doesn’t work then you circle back (at a later time) with a different level of coaching called “Coaching for Alignment”. There are lots of approaches, but they all require empathetic understanding to be effective.