We had rolled out dashboards with business critical metrics and alerts. This solution has got the capabilities where end users can create their own dashboards , reports and much more. But , majority of the users are using ONLY the default ones. Ideas to improve the usage and engage users to use the other built-in features. Saving Changes...
Thanks all for the valuable feedback.
At the time of solution roll out,
- we had given training to the users
- Provided dashboards for ALL the identified and critical metrics
- Created videos and documentation on how to add new dashboards/fields in future , if there is a need for the same
Challenge here is, even for any small customization or a new dashboard, users want the solution team to help them and make the changes for them. I think, this is more of a behavioral pattern. Few users are following the directions and creating themselves the dashboards for them. I am looking at how can we encourage users to explore more and extra value from the solution. Saving Changes...
Naresh KukrejaProgram Manager / Delivery Leadership| ValueLabs SolutionsIndore, Mp, India
Yes, it is a sort of Behavioral pattern and all involved can't be of same nature as they know that they have purchased the software from you so they have right to being lazy to search / try the solution (which is already available) rather they want it ready in hand to use.
You can't however change their nature but you can call up a meeting once in a month (for couple of months as a free service :-) because everybody likes FREE ) to demonstrate how you can leverage the customized dashboard feature. This will pop up few persons and will increase count of matured users.
A dashboard provides users with a snapshot of the key metrics of the business or project in question. These dashboards can be customised to each individual users preferences, responsibilities or role in the project. One approach could be to base project status reports on the key metrics from the dashboard, that is the dashboard metrics should be reflected in project status reports. Also make sure that the dashboard are properly configure so that the information displayed is in real time and the most up to date available. As a result project managers will have the habit of first looking at the dashboard for project status. Saving Changes...
Sripriya NarayanasamyAuthor, Say Yes to Project Success| Director, KeyResultzChennai, Tamilnadu, India
Provide a way of constructing user's own dashboard. Giving them enough skill by conducting a workshop. Do a follow-up session on whether the users got the knowledge Saving Changes...
Santosh - one of the other things you could look at apart from the suggestion above - have a select set of users as your core group and who can be your champions for the dashboards. If you create such an environment - the usage of other good features build by this core group - will encourage the other users to adapt. Else it may be difficult to push this through. Peer pressure and word of mouth does help in such things. The other alternative ofcourse is to go top-down but acceptance is likely to be still low. Saving Changes...
Eric IsomOwner| learn.pmguaranteed.comUt, United States
The first step is to determine whether they're even using the default dashboards. Are they? How do you know? Are sure?
If they're not using the dashboards, then either they don't understand the value, or you don't understand the users well enough to have provided what they really want (not just what they need).
The second step is to recognize that you shouldn't expect leaders and managers to take much time to customize dashboards. They expect the dashboards to provide what they need, without them having to customize them. Customizing sounds more like research, and they should delegate such tasks anyway. Saving Changes...
