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How to get our project teams to perform similarly?

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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Dearest
I remembered the teams changing tires in formula 1 and the teams at Seals

How to get our project teams to perform similarly?
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Nov 06, 2019 12:11 PM
Replying to Thomas Walenta
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Outsourcing can be successful for both parties.

I worked in and sold outsourcing for datacenters, help desk, application maintenance, cloud, BPO since 1995. You just need to target win-win and have a good retained organization.
And yes, there are players that can do it (and benefit from sustainable profits) and some who do not.
Dear Thomas
Interesting your comment.
Thanks for sharing your opinion

The question was, "do you get high performance on outsourced teams"?

Is outsourcing a result of companies wanting to reduce their assets to the maximum (the same logic for renting cars and / or buildings and / or equipment) or because they achieve high team performance?

If we look closely at the issue, it triggers variable costs and reduces fixed costs.

From a customer perspective, you will have to bear the brunt this strategy has on product pricing
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1 reply by Thomas Walenta
Nov 07, 2019 8:09 AM
Thomas Walenta
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Luis
there are good replies about performance in this post.
My motto is offering perspectives, so I offered views from my life, which go beyond performance or efficiency.
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Suneel Kumar Nadella Director (Self Employed)| Manasai Services Pvt Ltd (Self Employed) Solihull, West Midlands, United Kingdom
Dear Luis, Thomas

Not sure whether I can respond on this topic.

Based on my experience, companies did outsourced services when IBM changed their revenue model (POI and PON) during late 80s to millennium. It worked reasonably well as that disruption enabled several sectors and organisations to take off some inefficiencies from people, process and technology perspective. Then Microsoft, Google and Apple as companies introduced another disruption/paradigm in late 90’s. We are still going through that change. This has lead several organisations to rethink on what is core and what must be outsourced. Until they find their own answers based on their organisational maturities, this issue will linger. A balanced approach (in-house+outsourcing) is a possible answer for now. Until then, end customers will have cost to bear depending on the country economic status, political reforms, development agendas and people agendas.
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2 replies by Luis Branco and Thomas Walenta
Nov 07, 2019 8:06 AM
Thomas Walenta
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Suneel, yes,
as business keeps changing, the optimal set of capabilities will change. A balance of own resources (fix cost and tacit knowledge) and outsourcing (variable cost and short-term knowledge) follows the needs of your market and the purpose of the organization.

Sometimes end customers perceive to be suffering by outsourcing but it really simplifies process and increases efficiency. I have seen contracts with the main benefit of enabling change. It is not always only about cost, efficiency or strategic focus.
Nov 08, 2019 3:43 PM
Luis Branco
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Dear Suneel
Interesting that you have searched for a theme related to organizational strategy:
Focus on Core Competences (Proposal by Gary Hamel and C. K. Prahalad) and outsource the rest.

Thanks for sharing

I am convinced that this intensification of body shopping is more recent.

I think it stems from the crisis of 2008: convert some fixed costs (most, by the way) into variable costs, don't go to hell to weave them :-)
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Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Nov 07, 2019 7:41 AM
Replying to Suneel Kumar Nadella
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Dear Luis, Thomas

Not sure whether I can respond on this topic.

Based on my experience, companies did outsourced services when IBM changed their revenue model (POI and PON) during late 80s to millennium. It worked reasonably well as that disruption enabled several sectors and organisations to take off some inefficiencies from people, process and technology perspective. Then Microsoft, Google and Apple as companies introduced another disruption/paradigm in late 90’s. We are still going through that change. This has lead several organisations to rethink on what is core and what must be outsourced. Until they find their own answers based on their organisational maturities, this issue will linger. A balanced approach (in-house+outsourcing) is a possible answer for now. Until then, end customers will have cost to bear depending on the country economic status, political reforms, development agendas and people agendas.
Suneel, yes,
as business keeps changing, the optimal set of capabilities will change. A balance of own resources (fix cost and tacit knowledge) and outsourcing (variable cost and short-term knowledge) follows the needs of your market and the purpose of the organization.

Sometimes end customers perceive to be suffering by outsourcing but it really simplifies process and increases efficiency. I have seen contracts with the main benefit of enabling change. It is not always only about cost, efficiency or strategic focus.
avatar
Thomas Walenta Global Project Economy Expert Hackenheim, Germany
Nov 07, 2019 7:25 AM
Replying to Luis Branco
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Dear Thomas
Interesting your comment.
Thanks for sharing your opinion

The question was, "do you get high performance on outsourced teams"?

Is outsourcing a result of companies wanting to reduce their assets to the maximum (the same logic for renting cars and / or buildings and / or equipment) or because they achieve high team performance?

If we look closely at the issue, it triggers variable costs and reduces fixed costs.

From a customer perspective, you will have to bear the brunt this strategy has on product pricing
Luis
there are good replies about performance in this post.
My motto is offering perspectives, so I offered views from my life, which go beyond performance or efficiency.
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1 reply by Luis Branco
Nov 09, 2019 1:56 AM
Luis Branco
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Dear Thomas
I am very grateful to you for participating in this reflection

Your opinion is very important

I will say, your contribution is being very relevant.

When I asked this question, we all exchanged opinions, especially based on our experience, so that we could draw lessons that will be useful in the performance of our activity as project managers.

It is a concern for me to get my teams to perform well
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Nov 06, 2019 3:10 PM
Replying to Wade Harshman
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I'm late to this topic and I realize the question is about taking lessons learned from a high performing team and transferring them to other teams. Or perhaps it's about scaling team processes to optimize delivery. But when I read the title, the cynic in me couldn't help but think that too often, getting teams to "perform similarly" is a nice way of saying we sub-optimized our teams to the lowest common denominator in order to clean up our management spreadsheets.
Dear Wade
Thank you for participating in this reflection and for your opinion.
It's never too late to make our contribution

That was the purpose of the question: "Taking lessons learned from a high performing team and transferring them to other teams" or how to get outsourced teams and project managers to perform high.
Which is related to: "scaling team processes to optimize delivery"

Your other interpretation of the question is licita.
Which way do you fall? :-)
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Nov 06, 2019 5:50 AM
Replying to Scott Ambler
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Yes, a team huddle (daily or not) was a common practice long before Scrum popularized it within the agile community.

Holding some form of reflection/retrospective session was also an important practice long before agilists stumbled into it. But few teams execute them well unfortunately. I've written about this, and how to actually execute well, in Guided Continuous Improvement (GCI) at https://disciplinedagiledelivery.com/gci/.
Dear Scott
Excellent question yours
Thanks for sharing it.

What characteristics, in your opinion, should an organization with a body shopping business have?
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Rami Kaibni
Community Champion
Senior Projects Manager | Field & Marten Associates New Westminster, British Columbia, Canada
Very interesting comments from our fellow colleagues. The team transitions as per the Tuckman model from Forming into Performing and if a team member changes, it might throw the team back to the storming stage.

Continuity of the same team working together will create trust and the team will become more monolithic (One Unit) and at this point it will be performing at is best.
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1 reply by Luis Branco
Nov 09, 2019 7:18 AM
Luis Branco
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Dear Rami
Thank you for participating in this reflection and for your opinion.

How can we get good performances from outsourcedd teams?
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Anton Oosthuizen Senior Business Analyst / Project Manager| Self Employed Pretoria, Gauteng, South Africa
Nov 07, 2019 4:41 AM
Replying to Luis Branco
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Dear Anton
Thank you for participating in this reflection and for your opinion.

We agree: processes, standards, people and a lot of training
In some circumstances, new approaches to processes

Can we apply these concepts to white-collar office workers?

What about project teams?
Luis
Sure you can. But the level of aptitude will have an influence on how successful it will be. As I mentioned in my response to Scott, you can teach anybody anything and they can get it right, even be good at it. But only in a perfect world will it work. Let's move away fro F1 and look at music. How do I get two orchestras to perform at the same level? I give them the right tools and train them. But if you are a 'musician like me it will only be effective if we keep on playing twinkle twinkle little star because that is what we have been practicing like forever. If you throw anything else at me there is going to be chaos. A good developer, BA or PM has a certain aptitude that makes them good at using the tools, techniques and soft skills required to do a good job. Do all people work in jobs where their aptitude is highest? Definitely not and that is why you get high, medium and low performing individuals in any profession. Are you useless if you are not a prodigy? Definitely not.
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1 reply by Luis Branco
Nov 08, 2019 11:11 AM
Luis Branco
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Dear Anton
Thank you for sharing your reflection.

I'm one of those people that I think all of us humans can (if we wish) be excellent.

I know that not all people strive for excellence and try to surpass themselves until ... someone believes in them and can communicate their value and potential so that they will eventually see them in themselves.
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Priya Patra Delivery Director| Capgemini India Technology Services Ltd Mumbai, India
Hi Luis,
Interesting view points here. If the question is "How to get your project teams perform similarly ? " - I would provide them a guideline, but would encourage diversity of thoughts and actions.
Regards,
Priya
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1 reply by Luis Branco
Nov 09, 2019 12:08 PM
Luis Branco
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Hello Prya
Thank you for your participation in this reflection and for your opinion.

You wrote, "I would give you guidance."
How would you do that?
What points would you address in this orientation?
Want to share with us?
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Nov 06, 2019 8:57 AM
Replying to Thomas Walenta
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Scott, agree there are different scenarios to use gig workers.

I have seen projects include activities and even phases (as part of their planned scope) to transfer knowledge as part of the project. This is building the benefit of preserving the gained knowledge for the organization.

Also there are one-off project you probably only need once and it would be waste to build that capabilities inhouse, so you use specialists.
Sometimes these specialist are so rare on the market that you have no choice.

And some organizations choose to outsource capabilities just because of lower costs, this is the business case for outsourcing. It is when the capabilities are in abundance on the market.

This all is good old project management: build your project method according to the specific needs of the challenge. PMBoK.
Dear Thomas
I read your response to Scott carefully.
Thank you for your input.

You suggest: "build your project method according to the specific needs of the challenge. PMBOK"

This topic is designed to reflect on the performance of project teams.
What would you do and how would you do to get outsourced teams (it seems fashionable) to perform high?
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