Hi Luis, thank you for initiating this engaging topic. During Team Development to build a streamlined team, especially with new and diverse members, I learned the transition of "Forming" to "Storming" and to "Norming" stage is critical.
i) Work cohesively as a team to brainstorm and plan team-building activities will help to nurture mutual trust in "Forming".
ii) Subsequently of the mutual trust, "Storming" establishes the structure of a project, which includes framework, rules, procedures, roles, and responsibilities.
ii) With the mutual agreement of the project structure in place, the team can transit smoothly to the "Norming" stage, where members feel closer to the team. Consequently, the team builds a cohesive unit of norms and culture with the acknowledgment of individual members' traits and contributions. Therefore, able to gel the team's wheel to perform similarly in the subsequent "Performing" Stage.
I also experienced the suggestion described by Thomas - Scheduled Standup meeting with short discussions to address members' concerns and align the team well to improve performance for daily and weekly activities.
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1 reply by Luis Branco
Nov 11, 2019 3:36 AM
Luis Branco
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Dear Pang
Thank you for participating in this review and for your feedback.
Once in the performing stage, do you get high performance from your teams despite the care you took in the previous stages? (with particular reference: "establishes the structure of a project, which includes framework, rules, procedures, roles, and responsibilities"
Are the decisions you make at the storming stage mutually consensual?
Want to talk a little more about your experience in this matter?
My understanding of daily meetings is, I think, a little different from yours.
For me, these meetings are for members to report on what they will do on that day.
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Nov 08, 2019 12:26 AM
Replying to Priya Patra
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Hi Luis,
Interesting view points here. If the question is "How to get your project teams perform similarly ? " - I would provide them a guideline, but would encourage diversity of thoughts and actions.
Regards,
Priya
Hello Prya
Thank you for your participation in this reflection and for your opinion.
You wrote, "I would give you guidance."
How would you do that?
What points would you address in this orientation?
Want to share with us? Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Nov 09, 2019 1:56 AM
Replying to Luis Branco
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Dear Thomas
I am very grateful to you for participating in this reflection
Your opinion is very important
I will say, your contribution is being very relevant.
When I asked this question, we all exchanged opinions, especially based on our experience, so that we could draw lessons that will be useful in the performance of our activity as project managers.
It is a concern for me to get my teams to perform well
Luis,
my experience on creating high performance teams is not to focus on performance but on trust. If they trust each other, they may love you for this and die for you (not that you would allow that to happen). Simon Sinek has a nice video on this, referring to the Navy seals.
In order to make them trust each other, you have to bring them together, listening, talking, eating, drinking, succeeding.
In one outsourcing deal I was part of, we had a team of 80 in India and team of 10 in Germany. We went to India 4-5 times a year for 1-2 weeks and we had permanently 4-8 Indians in Germany for a year or so, incl family.
This was designed to create cultural alignment and transfer tacit knowledge.
India cost was 10% of that if Germany, still ok after adding the overhead cost.
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1 reply by Luis Branco
Nov 11, 2019 6:27 AM
Luis Branco
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Dear Thomas
It must have been a fantastic experience working with virtual teams and how to build relationships with people with a different culture.
Thank you for sharing that the focus is not on performance but on trust.
Wrote: "India cost was 10% of that if Germany, still ok after adding overhead" is related to performance or salary of Indians?
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Nov 08, 2019 3:16 AM
Replying to Thomas Walenta
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Luis,
daily standups are not an agile invention but have been used since ages to align a team for the daily challenge and midterm to improve performance.
Standup is a good way to avoid long statements, since the body language of peers show you early when to come to an end.
They can be friendly or coercive, at times both in the same session.
On my example, the project came in on time and most team members were satisfied with that result. But nobody wanted to work with that PM again. He was like a firefighter.
Dear Thomas
Thank you for this reflection
Thanks for sharing
I can conclude that "nobody wanted to work with that PM again" as a result of the leadership style used? (despite "the project came in time and most team members were satisfied with that result")
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1 reply by Thomas Walenta
Nov 10, 2019 6:15 AM
Thomas Walenta
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Luis, yes, and with nobody I include executives management.
Once the crisis was solved by this PM using the power he had been given, they wanted the power back.
The team members were tired of being pushed and preferred the way of working that led to the crisis in the 1st place.
Maybe other means would have been successful too, like getting together the team, setting priorities and instilling trust. It was easier and quicker to get a firefighter and give him all the power he asked for.
In situations when people feel fearful and helpless, we often ask for strongmen who claim to relieve us, willing to suffer and sacrifice.
Saving Changes...
Thomas WalentaGlobal Project Economy ExpertHackenheim, Germany
Nov 10, 2019 4:25 AM
Replying to Luis Branco
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Dear Thomas
Thank you for this reflection
Thanks for sharing
I can conclude that "nobody wanted to work with that PM again" as a result of the leadership style used? (despite "the project came in time and most team members were satisfied with that result")
Luis, yes, and with nobody I include executives management.
Once the crisis was solved by this PM using the power he had been given, they wanted the power back.
The team members were tired of being pushed and preferred the way of working that led to the crisis in the 1st place.
Maybe other means would have been successful too, like getting together the team, setting priorities and instilling trust. It was easier and quicker to get a firefighter and give him all the power he asked for.
In situations when people feel fearful and helpless, we often ask for strongmen who claim to relieve us, willing to suffer and sacrifice.
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1 reply by Luis Branco
Nov 11, 2019 3:40 AM
Luis Branco
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Dear Thomas
Thank you for sharing with us this situation.
I am thinking here with my buttons:
- What happened to this Project Manager?
The answer to this question is simple. Assign to the teams people in such a way that the "average" knowledge and experience in all the teams is as much as possible similar.
For instance don't put all of your best experts in a team and let the other teams with less skilled and less experienced team members.
For the performance of a team many things are important but the most important by far is the performance of each individual being part of the team.
Of course the way people work together is also important but if you don't have a team composed of high performance individuals you can't have a high performance team no matter what you do.
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1 reply by Luis Branco
Nov 12, 2019 6:54 AM
Luis Branco
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Dear Adrian
Thank you for participating in this reflection and for your opinion.
Does your solution line up (high performance teams) or line down (medium performance teams)?
Saving Changes...
Luis BrancoCEO| Business Insight, Consultores de Gestão, LdªCarcavelos, Lisboa, Portugal
Nov 08, 2019 10:50 AM
Replying to Elizabeth Harrin
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I confess to not reading all the responses in this thread, but I did want to say that Six Sigma and the concept of control and variation were really useful to me when I was looking at process standardisation.
Dear Elizabeth
Thank you for participating in this reflection and for sharing your opinion.
We agree that "Six Sigma and the concept of control and variation were really useful to me when I was looking at process standardization"
And when it comes to setting new standards for the team?
What do you recommend to do?
And how? Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Nov 06, 2019 7:04 PM
Replying to George Freeman
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Luis,
Look at the opposite end of the spectrum, if you have a leader who is disengaged, hypocritical, arrogant, and simply doesn’t support his/her team or the project – do you think that team will be at the top of their game, moving like a well-oiled machine? More than likely, that team will be ineffective and will have resigned to the following statement, “I care about this team and project to the same degree as my boss – I don’t care.”
On the side of my original statement, a leader who is modeling all the positive elements they wish to see in their team will likely have their team saying the following, “My boss supports me and is on this journey with me, I will push through and do my part to bring this project home – just as he/she is”
So, yes, a leader who models the principle behaviors they wish to see in their team – will achieve optimal performance.
If it is “your” team, then it doesn’t matter if it is outsourced or not as the “accountability link” is all that is required for one to have an “influence quotient” over the members of the team.
On a separate note, Luis: I appreciate the challenge-based discussion you are having here and in other threads. However, when the thread gets large it is not easy for someone to extrapolate all the tidbits of knowledge. Could you consider creating a summarized post with “what you have learned” as a whole on your stated question – it would add value.
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2 replies by Adrian Carlogea and Luis Branco
Nov 10, 2019 12:00 PM
Adrian Carlogea
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Whether or not the team members are outsourced or not does play an important role.
If the team members are not outsourced/not hired just for the project then they are accountable to their line manager and not to the PM. For these team members working on the project is just a temporary work assignment and the PM is just a colleague or peer. PMs can just track and report the work and nothing more.
If the team members are outsourced and are temporary hired just to work on that specific project then the PM has more control as he can either terminate the contract or request the termination of the contract for the outsourced team member.
Nov 12, 2019 10:51 AM
Luis Branco
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Dear George
Thanks for your comment
I agree that when the topic becomes too long we risk relevant information if it gets lost
Gave me an idea for an article to post on a possible blog that will create
Thanks for the sugestion
Regarding the theme, properly said:
"If it is your team, then it doesn't matter if it is outsourced or not as the accountability link is all that is required for one to have a quotient influence over the members of the team"
Will I, as leader of this outsourced team, get them to perform?
Here is the doubt and at the same time the challenge.
If it is “your” team, then it doesn’t matter if it is outsourced or not as the “accountability link” is all that is required for one to have an “influence quotient” over the members of the team.
On a separate note, Luis: I appreciate the challenge-based discussion you are having here and in other threads. However, when the thread gets large it is not easy for someone to extrapolate all the tidbits of knowledge. Could you consider creating a summarized post with “what you have learned” as a whole on your stated question – it would add value.
Whether or not the team members are outsourced or not does play an important role.
If the team members are not outsourced/not hired just for the project then they are accountable to their line manager and not to the PM. For these team members working on the project is just a temporary work assignment and the PM is just a colleague or peer. PMs can just track and report the work and nothing more.
If the team members are outsourced and are temporary hired just to work on that specific project then the PM has more control as he can either terminate the contract or request the termination of the contract for the outsourced team member.
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2 replies by George Freeman and Luis Branco
Nov 10, 2019 1:07 PM
George Freeman
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Adrian,
Although there are always variant implementations of project structures, the “chartered project” philosophy is purposed to create an environment wherein the PM has been granted “executive control” of a project, with the PM being accountable to a committee (e.g. a steering committee). It is analogous to an executive of a corporation who is accountable to the board of directors. I understand that is not your experience; however that doesn’t negate the fact that what I’m describing is the principled construct of the profession. All the variants of accountability structures are legitimate, and we, as project managers, either accept them or not (for an engagement).
Specific to your statement: In my experience, under a chartered project, the internal resources are “loaned to the project,” and functional ties are broken with their direct manager for the duration of the project. Anything short of this, create political issues that are intolerable for successful outcomes. Hence, a project manager will state this as a risk and will mandate compliance – of course, with the backing of executive management.
It goes as far as this: If a resource doesn’t perform to the statute of the charter then it will follow them from a human resources perspective. The resources go into the project recognizing this fact, and thus the accountability structure that I mentioned is intact.
Again, my experience does not negate yours, and they are both understood and valid. However, one approach more closely follows the principles of the profession, which is what we are normally trying to communicate in forums like this – while not ignoring the reality of variant implementations. So, let’s state them both, but not state them from a terminology perspective as absolutes.
Nov 14, 2019 11:02 AM
Luis Branco
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Dear Adrian
Interesting your perspective
Does greater or less control over team members mean it has implications for their performance?
Saving Changes...
George FreemanThought Leader | Author | Architect| Florida, United States
Nov 10, 2019 12:00 PM
Replying to Adrian Carlogea
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Whether or not the team members are outsourced or not does play an important role.
If the team members are not outsourced/not hired just for the project then they are accountable to their line manager and not to the PM. For these team members working on the project is just a temporary work assignment and the PM is just a colleague or peer. PMs can just track and report the work and nothing more.
If the team members are outsourced and are temporary hired just to work on that specific project then the PM has more control as he can either terminate the contract or request the termination of the contract for the outsourced team member.
Adrian,
Although there are always variant implementations of project structures, the “chartered project” philosophy is purposed to create an environment wherein the PM has been granted “executive control” of a project, with the PM being accountable to a committee (e.g. a steering committee). It is analogous to an executive of a corporation who is accountable to the board of directors. I understand that is not your experience; however that doesn’t negate the fact that what I’m describing is the principled construct of the profession. All the variants of accountability structures are legitimate, and we, as project managers, either accept them or not (for an engagement).
Specific to your statement: In my experience, under a chartered project, the internal resources are “loaned to the project,” and functional ties are broken with their direct manager for the duration of the project. Anything short of this, create political issues that are intolerable for successful outcomes. Hence, a project manager will state this as a risk and will mandate compliance – of course, with the backing of executive management.
It goes as far as this: If a resource doesn’t perform to the statute of the charter then it will follow them from a human resources perspective. The resources go into the project recognizing this fact, and thus the accountability structure that I mentioned is intact.
Again, my experience does not negate yours, and they are both understood and valid. However, one approach more closely follows the principles of the profession, which is what we are normally trying to communicate in forums like this – while not ignoring the reality of variant implementations. So, let’s state them both, but not state them from a terminology perspective as absolutes.
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1 reply by Adrian Carlogea
Nov 10, 2019 4:08 PM
Adrian Carlogea
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Thank you very much George I do understand perfectly what you are saying and I agree that things should in principle be as you say. It makes perfect sense for me what you are saying.
However in many if not in most cases the reality in project management is completely different from the theory. I think people should adapt to the reality and should not focus too much on the theory, especially when the theory does not apply to them.
Many companies have project management internships, graduate project manager and junior project manager positions that can be filled by recent college graduates with absolutely no work experience in any domain.
These graduate PMs in a short period of time end up "managing" projects working with project teams composed of people that are more senior than them.
Would you grant executive control over a project to a fresh college graduate with very little work experience when you have more experienced functional managers and lead technical experts with real leadership experience and also subject mater expertise? Probably not.
The theory in project management can only apply when project managers are being appointed from among people with many years of experience in the relevant domain of the project. There are many cases like these and then theory does apply to them but for many other cases it simply doesn't.