Project Management

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How technical should IT PM's be?

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Deron LeStourgeon Senior Manager Installation Operations| Philips Healthcare Spring Branch, Tx, United States
I am in the process of transforming a Project Management work force focused on healthcare solutions into more IT focused organization. This is due to the fact the lines between a proprietary healthcare solutions and the hospital's IT infrastructure have begun to merge.

My question is, to what degree should my PM's obtain IT technical knowledge to be effective. Most of my PM's have their master's in Project Management, would a certification such as CCENT or CCNA be valuable or overkill? The goal would be for my PM's to work within the customer's IT organization and maintatin credability while delivering our solutions.
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arlene trimble Assistant IT Director| Local Government Alamo, Ca, United States
I agree with majority of the replies.

The Project Manager's focus is to manage the team members towards the accomplishment of the project goal. Project Managers exist to help remove project impediments, facilitate and inspire the team members.

There will be a conflict of interest once you expect the Project Managers to be technical leads because they may go down the path of doing the work themselves and/or questioning the technical teams' estimations, etc. By doing the technical work themselves, project management (stakeholder collaboration, people management, artifacts maintenance, etc.) of the teams will suffer.
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