Ask or Answer?

Luis -

As always, it depends.

As a default, I'd suggest that it is better for a leader to ask thought provoking questions to help team members identify problems clearly, come up with their own options and commit to a given option. Without this, the leader risks demotivating the team and might end up proposing a solution which is not better than one the team might have come up for themselves.

However, if there is a genuine time sensitive crisis OR if the team members are very junior and lack the experience or knowledge to come up with options, the leader could be more directive with guidance and solutions.

Kiron

It all depends on your level of knowledge too. It's all too easy to express an opinion as a PM based on experience, but using SME's to gain the relevant up to date knowledge is important.

If I am sure of an answer, I will provide it. If I am unsure, I will either defer to a team member or take wider feedback and discussion. Either way, I see the role of a PM as a source for answers, whether that be directly ir indirectly to provide information and direction.

Dear Karl
Thank you for participating in this reflection and for your feedback.

Wrote: "I see the role of a PM as a source for answers, whether that directly goes indirectly to provide information and direction"
How have you been with this approach?

Dear Kiron
Thank you for participating in this reflection and for your opinion.

In the scenario: "if the team members are very junior and lacking the experience or knowledge" is it preferable to ask questions or give answers?

Hello Luis

It depends on the question, the culture of the team, the level of authority and lots of other factors. As a project manager for over15 years, I always adapt to the situation before making a move.

In a case where the collaboration is a value of the team, then asking open ended questions to get a quick design thinking is best.

In a case where the stakeholders are not that receptive to questions, then planting a seed in their head so they come up with the solution so we empower them to move forward is best.

Once again, it depends. If you have concrete examples, we can further discuss.

Thanks
Edward

It's generally better to ask powerful questions and help others to find their own conclusions. They will accept and support an answer if they came up with it themselves. This approach requires a lot of practice and patience, however, especially if you already know the answer!