Alan Boudreau PMPSenior Project Manager| University Support Services, LLCGreat River, Ny, United States
Is there any S&D expertise out there? I am nterested in any insights about evaluating Supply vs Demand, FTE calculations, etc.
Thanks. Saving Changes...
Elyse NielsenSenior Project Manager| Ascension Health Information ServicesHaines City, Fl, United States
Hi Alan,
We have been making small improvements on the supply and demand side for a while. I'll share what we have worked towards, to see if it will help.
On the supply side, we have been having our staff keep their time under several broad categorizations, support/maintain, administrative, implementation, upgrades, enhancements. Support/maintain contains break/fix, operational support, and maintainenance support. Administrative is our internal meetings, pto days, email management not related to projects or support, and phone support. Implementation is our project implementations. Upgrades are our system upgrades. Enhancements is any development or requested non project changes. We have created a report grouped by team for each individual in the IS department. This on a detail level has the percentage of effort in each category and the overall available hours and hours worked. It also rolls up to a team and then departmental level.
Reviewing it from a departmental level we try to determine the current state for supporting the organization compared with project work. This yields our supply.
Our demand is driven from projects in a staged and or active status. On the first of every month, we look to create our 3 month planning horizon. By having the project managerss submit their project schedules to the PMO office. We aggregate the information and create a report by team, by resource, by project for each week in the month. This is used to help determine demand.
