Product Operations Program ManagerBarcelona, Cataluña, Spain
I am interested in learning on the type of feedback, format (survey, f2f...), periodicity, follow up on points for improvement, link - if any - to additional compensation / bonus, etc. Saving Changes...
Anton OosthuizenSenior Business Analyst / Project Manager| Self EmployedPretoria, Gauteng, South Africa
For external projects, I have found that stakeholders are reluctant to participate in feedback and I think it is because they are afraid of 'accountability'? What I mean by this is that if I respond to 'How did John do on activity A?' with 5 stars and something goes wrong on the project then I'm concerned that somebody will come to me and say 'But you said it was going fine'. Even when I tried eliciting anonymous feedback the sample rate has always been low.
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1 reply by Eduard Hernandez
Dec 10, 2019 3:43 AM
Eduard Hernandez
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Anton, I have encountered the same situation. Some strakeholders are reluctant to assess concrete figures and rather go for a descriptive text - for example: what should I keep doing, what should I stop doing, what can I do extra.
Product Operations Program ManagerBarcelona, Cataluña, Spain
Nov 26, 2019 10:02 AM
Replying to Stéphane Parent
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360 degrees evaluations are useful tools to get feedback from everyone with whom you interact. Don't forget to do your own self-assessment. You may find that you are harder on yourself than your stakeholders.
Stéphane, this is indeed a great tool. I did one this year in the context of a Leadership program, collecting feedback from managers to whom I report, peers and people that reported to me on the basis of projects (not organically). It was a good exercice to see how others see you and how this compares to how one sees himself. Some other participants (it was a group session) broke down in tears when they learned about this feedback.
Product Operations Program ManagerBarcelona, Cataluña, Spain
Dec 06, 2019 2:15 AM
Replying to Anton Oosthuizen
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For external projects, I have found that stakeholders are reluctant to participate in feedback and I think it is because they are afraid of 'accountability'? What I mean by this is that if I respond to 'How did John do on activity A?' with 5 stars and something goes wrong on the project then I'm concerned that somebody will come to me and say 'But you said it was going fine'. Even when I tried eliciting anonymous feedback the sample rate has always been low.
Anton, I have encountered the same situation. Some strakeholders are reluctant to assess concrete figures and rather go for a descriptive text - for example: what should I keep doing, what should I stop doing, what can I do extra. Saving Changes...
Stéphane ParentSelf Employed / Semi-retired| Leader MakerPrince Edward Island, Canada
Dec 10, 2019 3:41 AM
Replying to Eduard Hernandez
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Stéphane, this is indeed a great tool. I did one this year in the context of a Leadership program, collecting feedback from managers to whom I report, peers and people that reported to me on the basis of projects (not organically). It was a good exercice to see how others see you and how this compares to how one sees himself. Some other participants (it was a group session) broke down in tears when they learned about this feedback.
Sounds like a powerful experience, Eduard. Saving Changes...
Mohan KulkarniPM Specialist| MBK ConsultantsPune, Maharashtra State. India, India
It is good idea to get the feedback or capture the feedback through out the project duration from the customer or stakeholder. We know feedback is akind of communication and hence rightly so non verbal feedback is quite important which may occupy the 80 % of total feedback space. This feedback need be captured by the project team/project manager with an eye on improvising performance by micro understanding of customer''s or stakeholders needs.
As a formal feedback can be gathered during steering review meeting and at the end of the project.
But it is a real test whether the customer would like to you to shoulder his next project or whether he would like to refer your name as a successful project manager.
Regards
Mohan Saving Changes...
Getting an effective feedback is really a challenge. For external project there are two influencing factors, one is accountability (as Anton mentioned), second is they willingness to give a genuine feedback. Generally customer (internal or external) tend to give more positive feedbacks. I have worked on some client projects where I only got the positive feedback, even for team members for whom there were some complaints during project execution.
Regarding possibilities to get feedback, in my opinion the best way is face to face discussion, 360 degree evaluation is another. Few other possibilities could be doing a short workshop with stakeholders (at least for internal) to get there feedback on various parameters, getting a KPI based feedback from customer and include them into Project reporting so it becomes with regular feedback. Also as Kiron mentioned a repeat business is a good indication.
Few other possibilities for getting team feedback could be a anonymous survey, f2f discussions where focus and action items will be defined for both team members and project manager. This can be a moderated session. This is to bring all possibilities of improvement.
Hope this helps. Let me know your view. Saving Changes...
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