Project Management

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Nonviolent Communication and Project Management

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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
What does nonviolent communication mean to you?

What impact does nonviolent communication practice have on project management?

What about the performance of project teams?
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Jan 10, 2020 5:38 PM
Replying to Joao Sarmento
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Hi Luís,

I wouldn't use the word requirements, but I would say project objectives and context + experience + trial & error. All the sudden, from what I recall I've used some projects from the traditional program advanced manuals to try this, such as:
Facilitating Discussing
Interpersonal Communication
Persuasive Speaking
Speak to Inform
Dear João
Thanks for this comment

One Show: Advanced Manuals
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Jan 10, 2020 5:58 PM
Replying to Stéphane Parent
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Sounds like Toastmasters at its best, João.
Dear Stéphane
Thanks for your comment
João reached the top of his career in the Toastmasters (DTM in the old course) :-)
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1 reply by Stéphane Parent
Jan 11, 2020 5:40 AM
Stéphane Parent
...
... and I expect João is working on his next one under Pathways.
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Joao Sarmento Senior Project/Program Manager| UNITEL Luanda, Luanda, Angola
Jan 10, 2020 2:35 PM
Replying to Luis Branco
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Dear João
Thank you for participating in this reflection and for your opinion.

Very important what he wrote: "Violence just be the last of the last resorts, since violence generates violence, fractures and negativity and in the long term destroys the teams spirit and social fabric"

When I created this topic I was thinking about NVC developed by Marshall Rosenberg

Want to share with us the model and the conclusions you have reached?
Hi Luís,

I liked the comments made by @LORI they provide with a nice context. I also found an article in WikiHOW with a very short and clear description I used a couple of years ago:
"Nonviolent Communication includes a simple method for clear, empathic communication, consisting of four areas of focus:
* Observations
* Feelings
* Needs
* Requests
NVC aims to find a way for all present to get what really matters to them without the use of guilt, humiliation, shame, blame, coercion, or threats. It is useful for resolving conflicts, connecting with others, and living in a way that is conscious, present, and attuned to the genuine, living needs of yourself and others.
Begin by stating the purely factual observations that are leading you to feel the need to say something. Next, name the emotion or feeling that the observation has triggered in you or guess what the other person is feeling. For example, first observe that “I see your dog running without a leash and barking.” Then, name your feeling, which is “I’m scared.” After expressing your feeling, state your need and request, like ”I need to walk down this street to get home, so could you please leash your dog?” "
More info in:
https://www.wikihow.com/Practice-Nonviolent-Communication

Also found this video from a TEDx event by Maria Engels titled "Nonviolent Communication and Self Awareness" that addresses the 4 steps:
https://www.youtube.com/watch?v=cZM6ZLWm2eA
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
Jan 11, 2020 4:47 AM
Replying to Luis Branco
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Dear Stéphane
Thanks for your comment
João reached the top of his career in the Toastmasters (DTM in the old course) :-)
... and I expect João is working on his next one under Pathways.
...
2 replies by Joao Sarmento and Luis Branco
Jan 11, 2020 5:45 AM
Joao Sarmento
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Hello Stéphane,

Yes, I continue as an active Toastmaster now exploring Pathways :)
Jan 11, 2020 1:07 PM
Luis Branco
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Dear Stéphane
Thank you for participating in this reflection and for your opinion.

The pathways ended the leadership path that was done by performing functions in club sessions and participating in the organization of events.

Now people who perform roles in sessions will no longer have incentives to perform them

Let's see the impact this will have on the future.
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Joao Sarmento Senior Project/Program Manager| UNITEL Luanda, Luanda, Angola
Jan 11, 2020 5:40 AM
Replying to Stéphane Parent
...
... and I expect João is working on his next one under Pathways.
Hello Stéphane,

Yes, I continue as an active Toastmaster now exploring Pathways :)
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Jan 11, 2020 5:40 AM
Replying to Stéphane Parent
...
... and I expect João is working on his next one under Pathways.
Dear Stéphane
Thank you for participating in this reflection and for your opinion.

The pathways ended the leadership path that was done by performing functions in club sessions and participating in the organization of events.

Now people who perform roles in sessions will no longer have incentives to perform them

Let's see the impact this will have on the future.
...
1 reply by Stéphane Parent
Jan 11, 2020 1:21 PM
Stéphane Parent
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Leadership is now intertwined with the communication skills in each path. In one of my paths, my project was on active listening and required for me to be Topcsmaster. In another instance, I had to fulfill a handful of meeting roles before I could complete one of my levels. When you get to higher levels, most projects require leadership, though not necessarily at club meetings.
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
Jan 11, 2020 1:07 PM
Replying to Luis Branco
...
Dear Stéphane
Thank you for participating in this reflection and for your opinion.

The pathways ended the leadership path that was done by performing functions in club sessions and participating in the organization of events.

Now people who perform roles in sessions will no longer have incentives to perform them

Let's see the impact this will have on the future.
Leadership is now intertwined with the communication skills in each path. In one of my paths, my project was on active listening and required for me to be Topcsmaster. In another instance, I had to fulfill a handful of meeting roles before I could complete one of my levels. When you get to higher levels, most projects require leadership, though not necessarily at club meetings.
...
1 reply by Luis Branco
Jan 11, 2020 1:50 PM
Luis Branco
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Dear Stéphane
Thank you for participating in this reflection and for your opinion.

Who do you think should be responsible for securing functions at club sessions?
What counterparts will these people have?

Let's see what will happen
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Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Jan 11, 2020 1:21 PM
Replying to Stéphane Parent
...
Leadership is now intertwined with the communication skills in each path. In one of my paths, my project was on active listening and required for me to be Topcsmaster. In another instance, I had to fulfill a handful of meeting roles before I could complete one of my levels. When you get to higher levels, most projects require leadership, though not necessarily at club meetings.
Dear Stéphane
Thank you for participating in this reflection and for your opinion.

Who do you think should be responsible for securing functions at club sessions?
What counterparts will these people have?

Let's see what will happen
...
1 reply by Stéphane Parent
Jan 11, 2020 2:06 PM
Stéphane Parent
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I don't understand the second question, Luis. As for the first one, that's easy! Responsibility for securing a club meeting role follows this order.
  1. Member
  2. Member's Mentor
  3. Toastmaster for the club meeting
  4. VP Education
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Stéphane Parent Self Employed / Semi-retired| Leader Maker Prince Edward Island, Canada
Jan 11, 2020 1:50 PM
Replying to Luis Branco
...
Dear Stéphane
Thank you for participating in this reflection and for your opinion.

Who do you think should be responsible for securing functions at club sessions?
What counterparts will these people have?

Let's see what will happen
I don't understand the second question, Luis. As for the first one, that's easy! Responsibility for securing a club meeting role follows this order.
  1. Member
  2. Member's Mentor
  3. Toastmaster for the club meeting
  4. VP Education
avatar
Luis Branco CEO| Business Insight, Consultores de Gestão, Ldª Carcavelos, Lisboa, Portugal
Dear Stéphane
Thanks for your opinion

As you know, in every Toastmasters session there are people who play the following roles

1. Frist Toastmaster
2. Speaker
3. Speech Evaluator (one evaluator for each speech delivered)
4. Timekeeper
5. Grammarian
6. Accouter
7. Table topic master
8. Evaluator table topic
9. Overall Reviewer
10. Sergeant at arms (beginning and end of sessions)

All of these 9 or more functions are critical for a session to run.

They were accounted for the leadership question (counterparts I mentioned)

And now they are no longer
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1 reply by Stéphane Parent
Jan 13, 2020 10:00 AM
Stéphane Parent
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They are still part of the Pathways program. I had to be Toastmaster, Topicsmaster, Speech Evaluator, Grammarian and General Evaluator to complete my path level 3.

Under the traditional program, only the Competent Leadership manual used club meeting roles - and not all of the roles. The other leadership levels were about leadership at the club and district levels, not meetings.
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